Director Sales Customer Success Operations Kaseya New York City

Job Description
The Director, Sales Operations will be a key leader for the Kaseya sales and customer success team. This is a fast-paced, start-up type team driving the continued growth of new business and renewals. This position is a critical role for Kaseya and will report directly to the Chief Operating Officer. This Director will act as the “owner” of implementing and managing all key processes, systems and operations-related activities for the sales and customer success team, as well as acting as a key advisor to the Kaseya leadership team, and will define and manage key business metrics.

The role will be located at Kaseya’s office in New York City, NY.

Key Responsibilities
Drive updated implementation, adoption of CRM and other tools within the sales team
Drive standards of performance, specific actions & consistency
Generate weekly forecast and metric reports & provide analysis for Sales & Customer Success Leadership
Proactively diagnose analytics requirements; design and deliver reporting to meet them
Partner with Leaders on business planning and strategy for their respective regions
Strategize, develop and follow through on sales and customer success process, training and on-boarding activities to develop core competency at all levels within sales
Be a point person for cross-functional communication and collaborate with peers to support the needs of the sales organization
Administer, manage, and report on bookings forecasts and actual results
Mentor additional Sales/Customer Success Operations anlayst
Qualifications
5-8+ years’ experience in Sales Operations or Business Operations with a software company, experience with a cloud based company is a plus
Superior analytical skills
Advanced MS Excel skills
Experience using CRM applications, with specific knowledge of Salesforce/Netsuite
Mid-Market/Enterprise software sales experience a plus
Bachelors Degree in Business Administration or related field. MBA preferred
Strategic Advisor with broad sales model experience
Critical thinker and analytical skills
High energy and comfort working in a fast-paced, start-up type environment
Collaborative and direct communicator