The Director position within the Global Data Strategy and Insights (DS&I) organization offers the opportunity to be part of this dynamic organization. The incumbent will play a critical role in developing growth strategies to increase performance and drive execution while working alongside senior leadership in GCP. The Director of US Data Strategy and Insights (DS&I) will provide consultative support to the GCP US leadership team through strategic analytics to highlight trends, risks and opportunities. The individual will be expected to recommend insightful, actionable and sustainable business solutions to drive profitable charge volume growth, improve margins and client entrenchment through data driven insights and strategic initiatives. The individual is also responsible for leading a team of three employees and will be responsible for developing motivational Incentive Plans, performance metrics & creating data analytics. The individual will also support global standardization effort, sit on the DS&I extended leadership team helping drive the strategic direction of the organization, partnering with colleagues from other regions on global initiatives, such as the roll-out of the data repository and the implementation of the Global Incentives Tool.
Key Responsibilities Include
• Driving thought leadership on highly strategic business initiatives
• Consulting and collaborating with Sales and Account Development VPs, internal business partners and subject matter experts to analyze and lead strategic business initiatives to drive performance and profitability
• Set and manage Sales Incentives Plans, including the development of motivating growth driving Plans, developing performance management and the processing & calculation of payments
• Leading end-to-end change management initiatives to support long term business goal achievement
• Creating growth opportunities with innovative and breakthrough thinking
• Building and maintaining metrics and tools to incent Sales and AD Field Organizations to grow their portfolios and elevate the Customer experience
• Identifying and implementing process improvement tactics that will enhance productivity, time to market, accuracy and reduce costs
• Liaising with regions and other business units to understand, share and implement best practices
• Leading a team of three employees, along with dotted-line leadership of a team in India
• Oversee the creation of management reporting, data analysis, planning and performance measurement
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Qualifications
• Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives. Strong grasp of the Global Corporate Payments business and industry trends to drive successful go-to-market strategies. Excellent analytical and problem solving skills
• Customer Management: Pro-actively anticipate customer needs and deliver on the promise
• Results Leadership: Ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes
• People Leadership: Proven ability to attract, develop and lead a high performing and engaged team
• Communication: Superior ability to write structured and compelling messages addressed to various audiences within the organization
• Ability to oversee a program that promotes issue identification and resolution; stakeholder management and alignment; incorporates risk mitigation planning/execution; and provides solutions to address business transformation, strategic alignment, technology implementation and culture change
• Strong relationship skills and ability to build alignment among customers and key stakeholders
• Change management: Ability to incorporate risk mitigation planning/execution; and provide solutions to address business transformation, strategic alignment, technology implementation and culture change
• Self starter and high level of accountability and able to solve ambiguous/ open ended business challenges
• Proven ability to deliver results in a fast paced and highly matrixed environment
• Strong work ethic with an will-to-win and demonstrated personal excellence
• 5-7 years of relevant work experience with a Master's Degree or equivalent
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