Director Quality Program, Global Technical Support Salesforce San Francisco

Job Description
YOUR IMPACT: * Oversee and refine Global Quality program focused on coaching, mentoring, performance management, professional development, recognition, continuous improvement and knowledge sharing * Accountable for functional success criteria, Key Performance Indicators & business dashboards * Drive accountability and operational rigor around closed loop for Low CSAT, SLA and Escalations * Drive ongoing improvements by collecting, analyzing, and summarizing data and trends * Establish framework for managers to provide effective coaching and feedback
* Work collaboratively to provide customer perspective on product and process requirements development (relating to product roadmap & customer experience) * Provide strong people management: attracting, retaining, inspiring and growing individuals; demonstrate a passion for people development and quality * Sustain strong and trusted relationships with business partners * Stay abreast of industry trends around Quality and performance enablement innovations

MINIMUM QUALIFICATIONS: * Bachelor degree with at least 10+ years experience * Established leader in Quality Management with history of innovation in high tech industry with proven ability to deliver on strategic and tactical business objectives * Have an ability to influence across boundaries and at all levels of the organization * Think strategically to help drive quality objectives for short and long-term growth * Ability to work effectively with a geographically dispersed team PREFERRED QUALIFICATIONS: * Ability to work in a highly collaborative and service-oriented environment * MBA or advanced degree * Six Sigma certified * Experience with salesforce

Enter your email address:

Refer This Job To Your Friends And Help Them To Find Jobs!