Director Program Delivery Comcast Philadelphia

Job Description
The T&P Program Delivery Lead is responsible for defining program schedules by facilitating cross-functional teams such as Business Unit(s), Product Development, Software Engineering, QA, Customer Care, ePMO and Operations as well as the Field teams on all items related to the successful development, test and launch of the assigned program.
The successful candidate will be able to work with cross-functional team members to identify tasks, build and manage program plans, identify, assign and commit functional resources to meet commitments, develop risk and communication plans, and coordinate with external vendors and organizations as required. This role will work with external groups, Comcast divisional and regional representatives, System technical personnel and deployment resources to coordinate the scheduling of deployments and subsequent updates of related technology. Close coordination with the appropriate Product & Business leads and the designated deployment leads will be required to ensure alignment between the technical, product and field teams on schedule commitments.

This position requires a strong program management background and ideal candidates will be experienced with agile development and deployment. A proven track record in delivery execution under aggressive schedule demands and competing priorities is a must as are strong communication, collaboration and leadership skills. Product management, cable industry and business analytics experience are a plus.

Key Responsibilities

Function as a Program Delivery Lead for T&P Programs as assigned to include development & test phases as well as facilitation of trials and deployment planning.
Provide leadership to other resources as assigned and support all existing communication forums as needed as well as proactively suggest & implement new forums as appropriate.
Provide program management leadership and expertise. Serve as the source of truth on GA commitments and ensure all parties are on the same page regarding objectives and definition of success.
Manage the program and team through the deliverables associated with the program by establishing milestones and monitoring adherence to plans and schedules by holding leads accountable as appropriate.
Identify project risks and mitigation plans as appropriate and drive mitigation solutions to completion.
Communicate with key stakeholders including development teams, operations, product and Sr. Leadership as required.

Requirements

Minimum of 5-7 years of program management experience, including leading cross-functional organizations in a complex, technical environment
5+ years of related industry experience preferred
Understanding of and experience with the full hardware & software development lifecycles, including functional and technical specifications, implementation, QA processes, deployment and maintenance.
Experience with release management in an Agile environment.
Strong technical program management experience with a focus on Agile development methodology a plus.
Excellent verbal and written communication skills.
Excellent meeting facilitation, planning and management skills required
Excellent organizational and time management skills.
Keen attention to detail and high level of commitment.
Proven track record of collaboration with product owners
People management experience a plus.
Excellent MS Project, Excel, Word, and PowerPoint skills
Proficiency in Java a plus.
This position will be located at Comcast's offices in Philadelphia, PA.

Job Summary

Responsible for utilizing advanced program management skills and
knowledge to follow the organization's strategic plan and lead the
large-to-medium and/or moderately complex programs spanning multiple
organizations. Delivers outcomes, longer-term improvements, and benefits
in support of the organization goals. Mentors junior members of the
team.

Core Responsibilities

Understands the scope of programs as defined by the business
requirements and budget process. Participates in key planning
milestones.
Identifies, confirms, and obtains participation from required
cross-functional teams. Works with the other team members and Strategic
Business Initiative to do this effectively.
Builds program plans and maintains program record. Works with the core
team to identify and schedule all the work for end-to-end deployment
required to fulfill program scope. Identifies and manages program
critical path, being mindful of upstream and downstream dependencies.
Facilitates the development and implementation of key goals,
objectives, and success criteria for the program with key stakeholders
and core team. Works with resource leadership to obtain and assign
resources to the program plan within the Clarity record.
Supports the budget and resource forecasting process.
Analyzes areas of risk to avoid risky activities by identifying and
managing critical paths and risk areas. Establishes contingency plans
and identifies trigger events and assumes responsibility for initiation
corrective actions. Escalates early to SBI to determine when to engage
senior management.
Works with leadership and core team members to help identify and
assist in making program tradeoffs to balance scope, time, and costs.
Ensures proper documentation.
Tracks and manages the program schedule and upstream and downstream
dependencies. Analyzes the actual performance against the plan and makes
adjustments consistent with plan objectives. Works with Strategic
Business Initiative to assist in action item resolution and track
completion. Ensures program milestones are accomplished and ensures
overall committed timelines are met. Documents all major plan changes in
scope, approach, and date delivery.
Communicates updates on major milestomes and keeps all stakeholders
informed of progress and issues. Identifies and manages proposed changes
to program parameters and works with Enterprise Program Management and
Program Managers to ensure appropriate processes and communciations are
followed.
Monitors and ensures quality of program deliverables. Works with core
team and key field resources to develop and monitor deployment schedule,
strategies, and tools to support the implementation of programs in the
field through trials and controlled customer deployments.
Consistent exercise of independent judgment and discretion in matters
of significance.
Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.

Job Specification

Bachelors Degree or Equivalent
Business, Engineering
Generally requires 7-11 years related experience