Senior Program Manager - International Business Integration - Amazon - Seattle

Job description
Are you passionate about managing projects with impact to global programs and customers? Do you like to develop relationships with global teams with the goal of creating customer-centric solutions that drive measurable results? Does coordinating resources and priorities across teams, countries and cultures sound exciting to you? If so, we're looking for a Program Manager for International Business Integration to drive operational integration and process improvement within our international operating units.



The Program Manager for International Business Integration will be the key link between the corporate business teams in Seattle and remote international operations teams in Japan and China. In this role, the Program Manager will be responsible for building collaborative relationships with various program teams and field site leadership working closely together to drive strategic operational initiatives that will have positive impacts on our Sellers and Associates. The Program Manager will review performance on key performance metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives being driven by the sites.

This role will be responsible for:
- Develop a strategic roadmap and country level development plan. Coordinate and drive action across the operating unit.
- Drive global integration and parity in tools and processes.
- Drive input on planning cycles global team and country level organization.
- Facilitate and drive quarterly, monthly and weekly business review meetings.
- Interact with stakeholders at multiple levels facilitating dynamic collaboration with the business, product and technical teams to define and deliver solutions.
- Prepare and presenting regular program updates to the global Senior Leadership team.
- Identifying and analyzing data to isolate issues, test solutions and prioritize competing program opportunities.
- Partnering with Program and Tech teams to identify, scope, and solutions for unique challenges faced by each of our business units.
- Understanding customer needs, defining clear project plans and executing to high expectations in a rapidly changing environment.
- Anticipating bottlenecks, provide escalation management, make tradeoffs and balance the business needs versus technical constraints.
- Remaining flexible to changing priorities, open to new ideas and have the customer success firmly as the focus.

10+ Years of project / program management is required
7+ years of experience leading project delivery for large, cross functional, projects
5+ years leading projects with global impact
Demonstrated ability of working in complex cross cultural environments to drive business process change.
Experience developing operational processes and process improvement
Track record of delivering programmatic goals and managing complex projects
Proven verbal and written communication skills, presenting to senior executives
Demonstrated ability to deliver both strategic and tactical results across diverse cultures from inception to completion
Bachelor's degree is required, MBA preferred
Experience in contact center operations, management consulting, or program management
Demonstrated ability to build quantitative models and structured problem solving
Six Sigma Black belt, PMP or similar certification

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