Director Housekeeping Wyndham Hotel Galveston

Job description
Wyndham Hotel Group is searching for a Director of Housekeeping to work at our beautiful Hotel Galvez & Spa property in Galveston, TX. The Director of Housekeeping oversees and ensures the overall cleanliness and product quality of the hotel in accordance with hotel, corporate and Department of Health standards. He/she distributes and directs daily and weekly work assignments and oversees and conducts room/suite inspections. The Director is responsible for interviewing, training, supervising, counseling, scheduling, and performance evaluation of staff members.
Other responsibilities include cost controls; safety and loss prevention; associate morale; oversight of the laundry department; and assisting with financial processes of forecasting, budgeting, purchasing, payroll and inventory control.

Responsibilities Will Include But Not Be Limited To

• Respond to all guest requests, problems, complaints and/or accidents. Follow up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all Housekeeping and Laundry associates according to policy.
• Maintain a regularly scheduled cleaning program and maintain a detailed checklist for each position.
• Maintain and control all housekeeping equipment.
• Develop employee morale and ensure training of Housekeeping staff.
• Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to standards.
• Maintain required pars of all Housekeeping and Laundry supplies.
• Conduct monthly and quarterly Housekeeping inventories on a timely basis.
• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for room attendants and housemen.
• Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Prepare associate schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain Wyndham SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments

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