Director - Client Strategy and Transformation - Aspect Software - Orlando

Director, Client Strategy & Transformation will lead the re-positioning of Aspect through a transformation-focused consulting process with select clients.

Primary Role & Responsibilities

This position will report to the SVP of Cloud Solutions and collaborate closely with all senior executives and key stakeholders.

Responsibilities Include

Initiate and develop a client strategy and transformation consulting function, increasing Aspect’s strategic consulting work and service offerings with clients, and thereby enhancing and growing our long-term relationships with clients.

Personally engage with select strategic accounts to provide strategic advisory services and consulting processes that develop plans and architectures in line with the long-term vision and technology roadmap of Aspect and our clients.
Coach and mentor select AEs, SCs, and APS consultants in the positioning, design, and implementation of strategic consulting work. Become a trusted advisor, internally and externally, and act as a global thought leader, educator, and advocate of this level of consulting work within the company.
Develop a collaborative work process that aligns and leverages resources from the global sales, solutions consulting, and APS organizations.
Help build a learning culture of on-going development, and foster Aspect’s core values of Customer Obsession, Unlocked Communications, Relentless Innovation, and Inspired Community.
Frequent travel is required.


SPECIALIZED KNOWLEDGE & SKILLS
Ability to communicate complex information to executives, customers, employees and partners.
Exercises judgment to achieve business results.
Works on extremely complex problems where analysis of situations or data requires an evaluation of intangible factors.
Exercises judgment in developing methods, techniques and evaluation criteria for obtaining results.
Ensures budgets and schedules meet corporate requirements.
Strong customer service and teamwork skills.
Professional demeanor to maintain and enhance relationships.
Develops corporate and/or organizational policies and authorizes the implementation of these policies. Participates in strategy development at corporate level.
Consistently works with abstract ideas or situations across functional areas of the business.
Assesses, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas.
Requires in-depth knowledge of the functional area, business strategies, and the company’s goals.

JOB REQUIREMENTS
10+ years of experience as second level manager.
Bachelor's degree required. MBA preferred.
Experience in software, financial services, or professional services required
Ability to travel frequently to customer sites, channel partners, internal meetings and/or events (domestic and/or international).
Languages: local languages of geographic territory preferred.

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