Director - Delivery - Healthcare - NTT DATA Americas - Raleigh

Job description
NTT DATA is seeking an experienced professional to fill a Delivery Director position at Durham, North Carolina. A Delivery Director is responsible for ensuring NTT DATA is positioned to provide solutions to support the contractual needs with our client. This includes managing resource teams engaged in the day to day activities to meet client expectations for quality and timely deliverables.

Responsibilities include:
Delivery Execution & Excellence
Knowledge of Managed and Staffing Service Delivery Models
Manage a global team (co-located, offshore and near-shore)
Deliver high quality work products with a distributed Delivery Model for resources
In depth knowledge of IT software development and maintenance processes including Project Management, Business Analysis, QAT and data warehousing experience
Identify key delivery parameters, milestones and track program level status
Identify and escalate delivery and engagement issues in a timely manner and manage them to resolution

Facilitate effective communication, interaction and support between customer and delivery teams
Facilitate project/phase end reviews and lessons learned sessions
Manage portfolio to meet client service levels and contractual delivery commitments
Provide periodic status and engagement reports to client
Manage to revenue and profitability targets
Recommend and Implement applicable processes or methodologies to drive delivery success (i.e., ITIL, CMMI, Six Sigma, etc.)
Implement company or client guidelines & best practices for Project Management
Lead Knowledge Management function throughout the delivery organization
Establish ongoing processes and continuous improvement
Leadership
Provide site independent leadership for all the delivery teams
Develop and maintain resource succession planning
Effectively facilitate and host meetings (steering committee, customer and program level)
Provide clear direction to the delivery teams
Contribute to account level strategic planning and discussions
Establish and maintain responsibility matrix for delivery teams
Identify and formalize any engagement level change management aspects with account management team
Develop and maintain business relationships with the customer
Understand cultural difference and motivate teams members in different geographies
Motivate team through challenging times and maintain its focus
Business Development
Knowledge of the Professional Services sales cycle
Client Relationship and Sales skills
Excellent verbal and written communication skills
Skills with capturing and reporting team productivity and value add in addition to normal status reporting
Support development of proposals, account growth opportunities, RFP responses (validate solutions, staffing and delivery model)
Identify opportunities to provide improved client solutions with account management
Learn service capabilities and tell a value added story
Identify market trends, impact on clients on how that translates to enhance market offerings
Lead a sales pursuit and convert to award
Communicate at all levels of an organization, both service and client
Network and build relationships within a large global organization covering many timezones
Promote and reward innovation within the employees
Navigate a matrix organization, both client and service
Planning & Operations
Participate in account operation planning and execution
Lead monthly forecasting and annual operating plan development
Prepare Statements of Work (SOW)
Develop and Present periodic status delivery dashboards to management and customer stakeholders
Manage the optimal deployment and utilization of employees
Develop and deliver performance and salary review of employees
Staff work assignments and discretionary projects
Facilitate employee career growth and professional development opportunities
Manage employee performance issues
Develop financial models for professional service
Understand client’s financial models and help them manage their budget priorities
Engagement Management skills
In-depth understanding of core engagement management competencies
Understanding of waterfall, Agile and Scrum methodologies
Experience in managing complex enterprise-wide initiatives
Monitor performance of large engagements
Experience in interviewing for soft skills required for engagement success
Ability to understand an organizational culture alignment with soft skills for delivering successful engagement
Other:
Experience in team management (as IT director/manager)
Understanding of challenges faced by Healthcare Industry
Understanding of challenges faced by today’s IT executives
Experience bringing thought leadership to market in the form of published articles or white papers
Management experience from a professional consulting organization such as Accenture, Bearing Point and Deloitte.
Job Level Specific Duties

• Responsible for managing a larger group of Delivery Management team members.
• Allocates appropriate resources across accounts and teams.
• Escalation point and responsible for delivery and customer satisfaction on multiple engagements and customers.
• Ensures that full life-cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
• Responsible for account growth.
• Leads large pre-sales assignments.

Desired Skills and Experience
Typical Years of Experience

• Typically requires 10-12 years relevant experience. (Includes 3-5 years managerial/leadership experience.)

Minimum Education and Certifications

• Undergraduate degree or equivalent combination of education and work experience.
• Graduate degree preferred.

Skills

• Demonstrated track record of delivering high quality services to multiple, medium to large sized accounts.
• Advanced organizing and planning skills to effectively manage larger teams.
• Strong priority-setting skills to effectively meet departmental strategic and operational objectives.
• Ability to communicate clearly and present to senior leadership and executives.
• Strong ability to lead large cross-functional delivery teams.
• Strong attentiveness to quality and productivity.
• Expert analytical, problem solving, negotiation and organizational skills.
• Advanced ability to motivate, direct and lead large groups of people.
• Demonstrated experience managing very large third party relationships in the successful achievement of customer satisfaction levels.
• Strong ability to manage significant delivery budgets and minimize program variances.
• Advanced ability to lead teams across multiple shores.

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