Director - Communications - Aetna - Hartford

Job description
POSITION SUMMARY
The professional in this role develops, implements and maintains educational and learning materials and messages for both internal and external audiences. Many key stakeholders and leaders -- both inside and outside of the enterprise -- are avid consumers of the work produced by the incumbent.

Fundamental Components:
Individual & Public Exchanges (I&PE) Business Operations manages strategic projects and business functions to drive Aetna's success in the post-Affordable Care Act landscape. The work is topical, highly visible, intellectually challenging and fast-paced.

BACKGROUND/EXPERIENCE desired:

The ideal candidate will combine the skills of:

- A strategist who can anticipate and support the needs of internal audiences (business partners, enterprise leaders) and external stakeholders (investors, brokers, regulators and the public).

- A policy wonk who revels in the challenge of translating the complexity of Health Care Reform into communications that distill what is important, digestible and actionable for a range of partners and audiences.
- A delivery partner who can manage a complex schedule of publications, scripts and tools, and support compliant execution of our exchange program under the new legal and market framework for the Individual business.
- A pioneer who relishes the prospect of entering uncharted territory and finding a way forward as the enterprise and the industry become more consumer oriented.

We expect all members of our team to be flexible, nimble and self-directed. We are often asked to re-prioritize as appropriate to meet the demands of our work. Comfort with a fast-paced and, at times, ambiguous environment is critical to success.

Specifically, the role may include focus on the following activities:
- Development of training and presentation material (internal and external) relating to public exchanges and the post-reform Individual market
- Monitor the success and participation of learning programs to foster ongoing process and program improvements.
- Participate / contribute in the development and ongoing maintenance of a communications strategy and execution plan.
- Ongoing maintenance of training and communications materials.
- Support project management for strategic initiatives relating to Exchanges.

In addition to the requirements previously stated, the skills of successful candidates will include:
- Health care reform background/ experience (preferred, but not required)
- Industry acumen
- Demonstrated strength in presentation development skills
- Experience creating and implementing solutions
- Strong organization and project management skills
- Ability to work collaboratively and in teams
- Strong written and verbal communications skills targeted at audiences at various levels internally and externally

EDUCATION
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL EXPERIENCES
Functional - Learning/Administration, support & reporting/1-3 Years
Functional - Learning/Implementation/1-3 Years
Functional - Learning/Instructional Strategy development/1-3 Years
Functional - Communications/Communication Development - Executive level presentations/1-3 Years
Functional - Management/Management - Project management (non-IT)/4-6 Years


TECHNOLOGY EXPERIENCES
Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/Power User
Technical - Desktop Tools/Microsoft SharePoint/1-3 Years/Administrator
Technical - Desktop Tools/Microsoft Word/4-6 Years/Power User

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