Head - User Experience Design - Bigcommerce - San Francisco

Job description
Who you are:
We’re looking for an insanely talented Head of User Experience to lead our UX design and help take our product to the next level. Here’s the thing: Our goal is to become a design-driven company, and our Head of UX Design will be an integral part of making that shining dream a reality.


There are a few crucial qualities we’re looking for in a UX leader. First, you need to have experience building and leading a team of extreme user experience badasses. Second, you must have impressive design chops and a solid portfolio bursting with simple, intuitive interfaces for complex applications across a variety of devices. Most importantly, you need to be exceptionally committed to the user and to putting their needs above all else. Almost to a disturbing degree. Like, people might think you have problems.

If you have all that wrapped together with a strong work ethic, a killer command of storytelling, and skills in user and data research, information architecture, interaction design and content, then you might be the UX master we need to succeed.

What we're looking for you to do:

The primary goal of the Head of User Experience will be to increase the usability and customer satisfaction of all elements of the Bigcommerce product, including but not limited to:
Team: Build an outstanding design, UX, UI, and testing team that efficiently balances full-time, part-time, agency and contract resources and relentlessly simplifies and distills complex business processes into intuitive and elegant UIs:
Create process flows, conceptual diagrams, wireframes and mockups to effectively communicate high-level design strategies and detailed interaction behaviors.
Drive the development and communication of design guidelines and patterns, with focus on providing a consistent and intuitive experience across our product portfolio
Provide design leadership to technical teams by fostering a shared understanding of the customer-centric intersection between design, business and technology through ongoing application reviews.
B2B: own the merchant control panel and mobile app where merchants manage their products, sales, customer interactions and orders. Also must increase the engagement, conversion and satisfaction of the onboarding flows, theme and app stores, and cross-sell and upsell of partner products
B2C: increase engagement and conversion while improving the shopper experience for Bigcommerce’s 55K+ merchants through web, mobile and tablet channels
Developer: increase engagement, satisfaction and usage of our app platform
Themes: develop a suite of 5K+ high-quality and high-conversion themes by providing frameworks and tools that allow third-parties to develop and monetize themes on Bigcommerce’s behalf
Strategy: Balance the near-term, tactical needs of the business with the long-term, strategic roadmap to ensure we have a constant flow of quality designs into product while consistently iterating with the customer to optimize our experiences into industry leading designs

Desired Skills and Experience
Qualifications
Minimum 7 years industry experience providing interaction design solutions for web, mobile and software applications.
Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience as an interactive/user experience designer.
Proficiency in a variety of design tools such as Balsamiq, Omnigraffle, Photoshop, Illustrator, Fireworks and Dreamweaver
A strong portfolio demonstrating past work experience creating great, user-centered design solutions that have moved the needle commercially or in terms of customer satisfaction
Excellent communication, presentation, interpersonal and analytical skills, including the ability to communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization.
Experience working in a collaborative team and working directly with developers for implementation of designs.
Comprehensive understanding of the current state of web technology and best practices.
Strong practical knowledge of user-centered design methodologies, usability principles, web-based information architecture and design.
Ability to define patterns and advocate for consistency, without repressing inspiration or inhibiting innovation.
Ability to work gracefully and have a bias for action in a fast-paced, sometimes ambiguous environment.
An unfailing passion and capacity to advocate on behalf of our users.
Relentless desire for innovation, balanced with business needs, and customer expectations.
Visual design expertise demonstrated through mockups and style guides.
Experience defining and maintaining design patterns and UX standards.
Demonstrated visual design expertise; capacity for creating fun, highly usable designs and layouts, and a propensity towards simplification
Ability to create functional prototypes in HTML, JavaScript, CSS.
Experience with agile/scrum
Familiarity with the technical considerations involved in designing for complex systems.
Experience with Adobe tools is highly desirable

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