Job description
We are looking for a Director of Ecommerce Fulfillment to be a leader on the Logistics team as we build our infrastructure to support our growing ecommerce business. S/He will own the selection and day to day management of partner companies in fulfillment and transportation to support the growth of the ecommerce business along with development of systems and processes that enhance our overall operations.
Lead RFP processes with potential EC Fulfillment and transportation vendors to build UNIQLO’s ecommerce network to support the growth of the business
As new vendors are required manage negotiations, build outs, readiness, and ramp up plans and software integration with UNIQLO’s systems
Analyze metrics and daily dashboards to improve ecommerce related operation processes
Lead process improvement activities over the EC Fulfillment sites to reduce contracted per unit costs. For example, a project may include analyzing the pick process to identify improvement opportunities or switching box formats to reduce packing process costs and material costs
Support vendor selection and negotiation process for small-parcel transportation partners. Locate additional carrier partners and renegotiate contracts to maximize speed of delivery at the lowest possible cost.
Actively work with final users including Partner Companies, IT, Merchandising and Allocation, and Finance teams on understanding current processes, proposing enhancements and agreeing on expected outcomes/timelines for projects and initiatives that will enhance ecommerce performance
Desired Skills and Experience
Bachelor’s degree (engineering, operations, or related field) and MBA preferred
7+ years of work experience in a similar role and/or area of responsibility including experience managing world class ecommerce fulfillment or distribution centers. Experience working with partner 3PL companies is also a plus.
Ability to work in a fast-paced environment with limited structure and direct supervision
Experience leading using performance metrics in high performance environments
Experience leading structured process improvement activities and lean initiatives
Experience managing multiple projects simultaneously, including cross-functional project management
Proven track record of developing and driving adoption of cross departmental processes
Experience interfacing with outside vendors
Strong analytical ability
Excellent communication skills
Strong attention to detail and ability to drive results
Strong computer skills including Microsoft Excel
Ability to travel; up to 40% travel expected
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