Job Description
Position Purpose
To effectively guide the Customer Service Managers and Customer Service Representatives in freight solicitation, selection, and scheduling of freight for our accounts that best utilizes our assets in the most profitable manner on a daily basis; while providing exceptional customer service and satisfying our corporate goals.
Job Functions
Monitor performance compliance in order to meet or exceed company requirements
Sustain a working knowledge of product offering and needs of each market.
Maintain accessibility to direct reports and customers.
Provide directive to management using reporting tools, historical data and forecasting.
Direct solicitation process for the Customer Service and National Account Departments.
Uphold the retention of Customer Service Representatives and Drivers.
Provide training and coaching to assist in the development customer base and provide superior service.
Manage employee counseling, discipline, reviews and salary adjustments.
Administer the hiring of staff and workload assignment.
Support sales force developing existing and implementing new accounts.
May include other duties as assigned by Management.
Desired Skills & Experience
Key Knowledge and Experience
Any combination of education or experience equivalent to a four year degree.
Ten plus years of transportation management experience.
Knowledge of Microsoft Office Suite
AS400 and XPM experience preferred
Extensive industry knowledge including competitor’s capabilities and markets.
Proven management skills including: team building, leadership, and change management skills.
Direct Reports
2 –6
Performance Measurement
Employee turnover results (non-solicited)
Customer satisfaction internal and external
Equipment utilization results
Positive data integrity results
Monthly revenue goals
U.S. Xpress, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. U.S. Xpress, Inc. promotes affirmative action for minorities, women, disabled persons, and veterans.
U.S. Xpress, Inc. is a drug-free workplace. A drug screen and criminal background check are required for all positions.
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Email: jobs@aarenconsultants.in
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