The Director of Quality provides leadership, coordination, guidance, technical expertise in all areas of quality. This position develops and administers quality related policies, procedures, techniques, initiatives, and trainings programs to ensure that all quality policies and practices are followed consistently. The Director of Quality provides project teams with guidance, tools, and resources to assist them in the completion of a quality project. Furthermore, the Director of Quality keeps abreast of product and system failures, industry advancements, and lessons learned so that they can be applied forward on projects. In addition, the Director of Quality ensures that the Quality Department is aligned with the corporate strategy and other shared services departments to ensure that the Quality Department is in sync with the company as a whole. The Director of Quality is responsible for the overall daily operations of the Quality Department and the success of the Quality Program.
Coaching
Works with Project Manager, Superintendents, Preconstruction Managers and subcontractors in developing processes and procedures that effectively accomplish the goal of 100% compliant work that exceeds expectations
Develops relationships and rapport with these individuals, establishing the Quality Department as a resource for training and prevention of quality-related issues that may arise during all phases of the project
Collaboration
Works closely with the Chief Operating Officer on all aspects of the Quality Program development, training, goals, and implementation
Works closely with and is an active resource to the Warranty Manager in each office
Acts as an advocate for EMJ by maintaining good corporate ethics and promoting quality, at every opportunity, as a core value of the organization
Maintains active relationships with engineers, consultants and industry associations specializing in technical training and quality management
Training and Coordination:
Is proactive in developing and implementing training for team member development
Evaluates the company’s need for quality-related training based upon the thorough implementation of the Quality Program, feedback from team members, inspections, product or system failures or advances, trends of non-compliance, warranty issues, etc.
Develops training objectives and goals for annual training event
Creates training modules that are proven effective by using visual aids, case studies, and group exercises
Coordinates with the People Department to schedule training activities including location, time, and travel
Coordinates with the Marketing Department to produce articles, videos, case studies, etc. that highlight lessons learned, good practices, celebrate successes, etc.
Prepares and presents to large audiences
Research:
Collects information and knowledge of new technologies, industry advancements, and other regulatory policies that affect compliance and quality, and communicates this information to the team members that may be affected via training, memos, and newsletter articles
Researches existing products, methods, and systems and is knowledgeable and competent in all types of installations commonly performed by EMJ construction teams
Claims Management:
Investigates large product or system failures to determine the root causes and make appropriate changes in policies and procedures to prevent reoccurrence
Works directly with the insurance broker and Legal Department on all alleged defective work and latent defect claims and provides all necessary documentation
Policy/ Plan Writing:
Develops new and/or expanded quality-related policies and procedures that ensure compliance with project or owner specific requirements
Performs a periodic update of the Quality Program which shall include industry advancements and regulatory requirements, and develops new policies and incentives to strengthen the culture of quality within the company
Ensures that the Quality Program is consistent with Preconstruction and Operations activities as well as associates systems and technologies
Assists with drafting and updating the Standard of Excellence
Quality Planning:
Assists teams with developing a project specific quality management plan
Supports and follows up to ensure that project teams are following their project specific quality management plan
Integrates lessons learned into future project specific quality management plans
Project Collaboration/Management Software Integration:
Tailors Quality processes and procedures to coordinate with the Company’s project collaboration/management software
Builds and maintains system templates for various activities conducted in the software
Reviews usage and metrics for performance indicators
Assists with training for consistent usage of the system
Supports Operational Excellence
Provides training and coaching for team members to achieve operational excellence
Solicits feedback and supports continuous improvement related to operational excellence
Participates in project meetings
Conducts site visits and inspections of work in place
Assists teams with plan and constructability reviews
Risk Reduction
Provides training and coaching for project team members to identify key project risks, related to quality
Assist team with risk prevention planning and follow up
Construction Technology
Works closely with the Construction Technology department to ensure that we are utilizing advancements in technology to support operational excellence and reduce risk on projects
Embraces technology to seek continuous improvement related to processes and procedures
Job Requirements:
Travel required, up to 40%
In-depth knowledge of the Construction Standards and Best Practices
Working knowledge of the International Building Code
Knowledge and experience of diverse project types
Experience in successful implementation of a quality management program
Experience in developing creative and effective training
Ability to delegate tasks to others and supervise performance
Excellent analytical skills
Very organized and systematic in thinking and processes
Computer skills using Procore, Viewpoint, SharePoint, MS Office
Associate or bachelor degree in Quality Management, Construction Management, Engineering or related area
Minimum of 6 years of construction experience
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