The Country Account Lead will be responsible for the general management of the account and leading teams that delivers across facilities management, transaction management, project management, workplace consulting, and energy & environment. He / She will lead business delivery to ensure high levels of customer satisfaction and business expansion.
Manage overall delivery of services to the client, including overall accountability for financial, resource and performance management and reporting & delivery/adherence to account level process
Lead the team to deliver a seamless service, which is on time, on budget and according to agreed quality/service levels.
Manage the performance, training, and development of those directly reporting to the position.
In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined.
Required Knowledge and Skills:
Experience in a customer facing role is essential with background in general operations management. Possess a minimum of 10 years of working experience in corporate real estate or hospitality operations, in a leadership capacity
At least 5 years of proven people management and development experience. Able to build an effective and engaged, high performing team
Strong business acumen and stakeholder management
Commercially trained--ability to understand financials, manage P&L, and reports
Ability to operate in a matrix organization
Cultural awareness and sensitivity
Ability to demonstrate and apply a high level of collaboration and flexibility
High level of personal credibility, customer relationship management and interpersonal skills
Analytic skills with pragmatic delivery focus as well as very strong attention to detail
Ability to define and implement effective processes and procedures for the business needs
Qualifications:
Preferably a bachelor’s degree in Real Estate, Facilities Management, Engineering, or other business-related discipline preferred
Knowledge of the facilities/real estate market as well as a keen understanding of customer service principles. A proven experience from the Hospitality Management space can be considered
Demonstrated resourcefulness in seeking out market opportunities and leveraging subcontractor base to maximum advantage
Exceptional leadership capabilities and experience managing large multi-disciplinary teams
Computer Software Proficiency Level: Confident user of Microsoft Word/Power Point & advanced at Excel
Now submit your application online and subscribe to email or follow us on twitter to get similar jobs in the future.
Posts
