The Regional Operations Director is responsible for the strategy, leadership and management of multiple labs within the Essilor Labs of America (ELOA) Network, including oversight of all laboratory operations, manufacturing, customer service, pricing and connected sales activities. The Regional Operations Director is responsible for building a cohesive team of management staff dedicated to “best in class” business operations and customer service. The ROD is directly accountable for the Lab performance against Corporate Service and Quality standards and objectives for each of the labs under their control. The ROD works directly with the Regional Vice President, Lab Principals, General Managers, District Sales Managers, Optical Technology Group (OTG) and other shared services to drive service level achievement and continuous improvement, lead change efforts, enhance and augment the suite of products and services offered, build and strengthen long-term, positive business relationships and continuously enhance the value of products and services in the view of customers, using a pro-active, process and metrics-driven approach.
• Works with Lab Managers to identify and implement optimal structure and core processes for the lab operations.
• Oversees individual Lab performance against Corporate Service and Quality standards and objectives.
• Establishes manufacturing policies & procedures in the areas of Lean Manufacturing techniques, materials usage, shipping & receiving, capacity planning, production scheduling, safety, customer satisfaction, employee relations and Key Performance Indicators focusing on continuous process improvement philosophy.
• Leads safety initiatives and compliance within the region working closely with lab management and OTG.
• Recommends and implements strategic changes in manufacturing and operations strategy for the Region.
• Builds, develops and manages operations leadership team capable of carrying out needed operational strategies.
• Develops the managerial and supervisory skills of direct reports; coaches for high performance.
• Facilitates vertical partnerships between labs, customers, sales and Region organization
• Translates the overall direction of the region into a flexible Area-specific strategy that will achieve plan. Seeks and implements best practices. Uses formal and informal communications to build excitement about the strategy and keep employees informed and motivated
• Provides individual team members with aggressive and clear performance objectives directly tied to the Region strategy. Contributes input to set operational budgets, forecasts and profit targets. Manages against key objectives; makes tough people calls.
• Leads the process of making trade-offs across the group to balance demands and competitive pressures with the expectation to achieve P&L and growth requirements for the region.
• Conducts monthly financial reviews with management teams for each location.
• Leads by example an obsession for customer service through direct and broad exposure. Focuses team on monitoring changes in the market and customer base and offers input into the creation of effective marketplace responses. May represent the area at customer events and builds customer loyalty
• Prioritizes and invests in the development of the organization and its people. Ensures rewards reflect the value of the employee’s contribution to the business to the extent that they fall within established guidelines within region and the Essilor Labs Group.
EDUCATION AND QUALIFICATIONS:
• Bachelor’s degree in process engineering, manufacturing or related field or equivalent experience
• 7+ years previous management experience with manufacturing systems development & deployment
• Previous experience leading process improvement initiatives within a production environment utilizing Lean Manufacturing and 6 Sigma tools and processes.
• Previous experience with demonstrated successes in change management
• Previous experience with demonstrated successes in organizational development
• Minimum prior P&L experience of $20 million, proven record of profit
• Has demonstrated abilities in strategic planning and execution
• Has assisted in developing and implementing a successful business plan
• Demonstrated strong communication and people skills
• Must be able to travel as needed to meet the needs of the lab operations
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