What You'll Do
You will hold the responsibility of telling our global customer stories in a compelling, creative way that drives awareness and excitement. You will build key relationships with sales team members and other key internal key stakeholders.
In this highly visible role as a Customer Reference Manager, you will:
* Establish trusting relationship with clients, including technology owners, stakeholders and executive sponsors
* Collaborate with other Cisco teams to complete strategic global goals and drive awareness
* Manage engagement opportunities (videos, speaking engagements, AR, PR, etc.) for customers to share their stories
Who You’ll Work With
The Customer Stories team is a highly energetic, collaborative and creative group of people. We have each other’s backs and are always willing to jump in to help a teammate. We are curious, constantly looking at how we can try new things or do things differently. We have fun, solve problems and bring our customers stories to life.
Who You Are
* Exceptional written and verbal communication skills with the ability to simply explain complex topics with great interpersonal style.
* Professional presence, a positive and enthusiastic demeanor, and the ability to build relationships.
* Ability to achieve results in a fast-paced, deadline-driven environment with competing priorities and limited resources.
* Proven track record of effectively directing internal teams, outside agencies and consultants
* Strong social media and digital marketing skills.
* Exceptional interpersonal skills
* Strategic acumen and the ability to understand the business
* Ability to navigate and influence a very large and complex business
* A track record of thriving in fast moving global organizations
* Cross-functional experience working across teams like product, business development, sales, and marketing
* 8-10 years of experience in customer reference activities
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