The Media Operations team develops solutions for public figures on Facebook and Instagram by creating scaled systems to address the issues impacting their experiences with the suite of Facebook products, and packaging these insights for the rest of the company.
We are seeking an individual who is passionate about Facebook's video products and our mission, and is relentless in finding smarter, better, faster ways of getting things done. The core responsibilities of this role will be managing day-to-day support for our suite of video rights management products. This person will interact externally with partners leveraging our video rights management tools. He or she will provide product support, uncover product issues, and work with internal stakeholders (including Partnerships, Product, Engineering, and other Operations teams) to unblock partners and improve our products. This is a full-time position located in Menlo Park, California.
Develop a deep expertise in Facebook’s video rights management products and how they are being used across constituent groups
Maintain relationships with content protection teams at partners, answering questions and filling or delegating requests internally when necessary
Onboard new studio partners to video rights products, instilling them with confidence
Understand sensitivities around IP policy, processes, and products
Support and communicate with Facebook’s media partners, to understand and resolve their inbound product questions and issues
Communicate and collaborate cross-functionally in order to lead partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
Make informed recommendations to improve media company experience with Facebook’s video rights management products, the supporting workflows, and address areas for product optimizations
Minimum Qualifications
BA or BS Degree or higher
2+ years of experience in customer service or account management, working in the online video or video space
Demonstrated ability to think strategically about issues, leading to thoughtful recommendations and action plans
Proven ability to influence others without having positional authority
Understanding of Facebook's video product suite
Preferred Qualifications
Experience with IP law and/or industry forces
Experience with digital rights management
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