Thursday, March 23, 2017

Service Operations Manager New England Coca-Cola New York

Job Description: • 2-minute read •
The Service Operations Manager (SOM) is responsible for the development and continuous improvement of service provider capability and capacity to support the reactive and scheduled demand for an assigned geography, (speed, quality, and cost). Working closely with the Bottling and 3rd party network, sales support, and customer operations, the SOM plays a key role in driving consistent service performance, timely response, while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier.
Reports to: Director, Service Operations

Must Haves:

Strong interpersonal and communication skills (written and verbal)

Network Management Experience and Skills

Ability to influence 3rd party and bottler leaders and cross functional support

Enhanced Operations Assessment

Planning and Organizing
Time management and ability to identify and prioritize key work streams

Advancing supplier Relationship - advanced

Strategic Thinking - Advanced

Preferred experience/duties:

Reactive and Scheduled Service Capability/Capacity Development
Technical Equipment Aptitude

Foodservice Experience

Deliver Operational Stewardship

Annual Long Term Business Planning

Performance Management

Handling customer service issues/opportunities promptly

Building Collaborative Working relationships with Operations contacts of key suppliers

Project Execution

Operations Training and Development

Scale & Scope: Geography Based

Leadership Behaviors:

Drive Innovation

Collaborate with System, Customers, and Key Stakeholders

Act Like an Owner

Inspires others

Develops self and others

Technical/Functional Skills:

Microsoft Office
Excel

Pivot Tables

PowerPoint

Outlook

Word

Strategic Thinking

Planning

Demonstrates Effective Communication

Operational Service Network Management

Educational Requirements / and Or Experience:

Minimum Required: BA/BS (or equivalent)
2-5 years of Service Network Operational Management or Customer/Sales Management experience.

Travel Requirements: will vary by portfolio, may be up 50%
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