The Service Operations Manager (SOM) is responsible for the development and continuous improvement of service provider capability and capacity to support the reactive and scheduled demand for an assigned geography, (speed, quality, and cost). Working closely with the Bottling and 3rd party network, sales support, and customer operations, the SOM plays a key role in driving consistent service performance, timely response, while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier.
Must Haves:
Strong interpersonal and communication skills (written and verbal)
Network Management Experience and Skills
Ability to influence 3rd party and bottler leaders and cross functional support
Enhanced Operations Assessment
Planning and Organizing
Time management and ability to identify and prioritize key work streams
Advancing supplier Relationship - advanced
Strategic Thinking - Advanced
Preferred experience/duties:
Reactive and Scheduled Service Capability/Capacity Development
Technical Equipment Aptitude
Foodservice Experience
Deliver Operational Stewardship
Annual Long Term Business Planning
Performance Management
Handling customer service issues/opportunities promptly
Building Collaborative Working relationships with Operations contacts of key suppliers
Project Execution
Operations Training and Development
Scale & Scope: Geography Based
Leadership Behaviors:
Drive Innovation
Collaborate with System, Customers, and Key Stakeholders
Act Like an Owner
Inspires others
Develops self and others
Technical/Functional Skills:
Microsoft Office
Excel
Pivot Tables
PowerPoint
Outlook
Word
Strategic Thinking
Planning
Demonstrates Effective Communication
Operational Service Network Management
Educational Requirements / and Or Experience:
Minimum Required: BA/BS (or equivalent)
2-5 years of Service Network Operational Management or Customer/Sales Management experience.
Travel Requirements: will vary by portfolio, may be up 50%
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