Senior Director Operations 2Net Qualcomm San Diego

Job Description: • 2-minute read •
This role is for a difference maker, who is an experienced and proven operations leader who has a mission-critical mentality to ensure always-on critical network and data management and services. The right candidate will lead a talented and geographically distributed team of operations professionals across a range of disciplines. The candidate will be skilled in motivating and managing a diverse operations teams across those disciplines that include 24x7x365 cloud data management, mission critical network management, managing distribution and supply chain partners for Qualcomm Lifes own devices as well as partner devices, managing IT vendors as well as ensuring system redundancy and disaster recovery as well as customer service excellence.

The 2net Senior Director Engineering will embrace a culture of innovation and teamwork, while delivering to a rigorous and improving medical grade quality and security/privacy processes. Quality, Focus, Integration and Teamwork are key cultural aspects that the candidate will engrain and build upon. The right candidate will have demonstrated expertise in working cross functionally with product, business development, engineering and program management peers. Comfortable and adept at working in an environment of the kind of change that can be expected in a business that is breaking new ground. The right candidate will be comfortable creating new processes and contributing to new platforms rather than just operating and executing under existing platforms and processes. Additionally, the candidate will further enhance collaboration and integration with their Capsule peers as further opportunities for operations integration are developed. This position reports to the Vice President of the 2net business at Qualcomm Life.
Minimum Qualifications
10+ years operations team leadership
10+years 24x7x365 mission critical operations, network and data management
10+ years leading operations teams of different disciplines including data management, network management, supply chain, distribution, IT vendors and customer service
10+ years managing teams from diverse operations disciplines, including teams that are geographically distributed
Preferred Qualifications
A proven motivator that exhibits the Qualcomm Life values
Expertise in a quality-driven business with a commitment to customer service and customer service response
Proven experience managing a complex global operations network to world class uptime performance and availability
A team player, proactively seeking to break down silos and maintain a path of continuous improvement
Experience managing geographically distributed teams
Exceptional collaboration and communication skills to work with multiple levels within the organization and across functional lines.
Able to operate independently with little to no supervision, receives general direction on a limited and as needed basis
Outstanding verbal and written communication skills and can demonstrate adeptness in communicating technical subjects to stakeholders and the resolution of problems through discussion and compromise
Maintain vendor relations and continuously cost optimize service operations
Management of technical support teams and training of partner support teams
Experience managing secure operations and respond to security incidents
Ability to build a culture of teamwork and collaboration cross functionally and developing the same culture within the operations team that would report to the candidate
Expertise in operating in regulated quality systems
Expertise and experience in solutions including enterprise grade solutions with global scale
Education Requirements Required: Bachelor's, Computer Science, Electrical Engineering or equivalent
Preferred: Master's, Computer Science and/or Electrical Engineering or equivalent

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