Gartner is looking for a well-rounded Program Director who can provide project and program leadership for technology projects involving the Gartner Events and Marketing business. The candidate will be responsible for program management of all initiatives needed to runs Gartner Events and Marketing customer facing web sites, mobile applications, marketing automation applications, vendor integrations and back office applications. These include Events Web Applications, Events Marketing Applications, Vendor applications, Mobile applications, Event Kiosks, Eloqua Marketing Automation, MI programs and integration with back office applications. The candidate will be responsible for Program deliverables, Program schedule/budget, Relationship Management and Vendor Management. The ideal candidate will be someone who has worked closely with business partners, has played a key role in supporting a customer-facing website, has strong people management skills, has strong vendor management experience and has demonstrable experience managing relationships and expectations of the business. This is a role senior leadership role for IT supporting a key business for Gartner.
Management Skills:
Direct multiple global technology-based projects and staff in support of Gartner’s Event and Marketing business.
Lead a team of Program/Project managers, operations staff and test engineers
Understand the strategic direction of the business to ensure that new features and functions are implemented to conform to stated strategies and business needs.
Able to influence the scope and direction of initiatives across multiple levels of management and organizational boundaries
Strong business acumen and leadership experience - proven track record of acting as a valued IT business partner to senior leadership.
Ability to influence and manage the expectations of clients, team members, management and external groups
Ability to analyze, use structured problem solving and available tools to quickly evaluate problems, identify root cause, create action plans, assess impact and develop resolution options
Responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects.
Responsible for the creation of long term strategies and approaches to control and manage projects in support of complex business requirements.
Responsible for directing multiple sub-team project plans into a cohesive whole.
Lead activities with support/service groups outside the project team to ensure successful project results
Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans
Direct project activities personally and with other project managers, development staff to Estimate, Plan, Design, Build, Test, and Migrate solutions into production
Develop and oversee implementation of project methodologies ensuring that accepted methodologies are followed
Evaluate project and program performance periodically with key performance indicator and develop action plans to move KPI’s to desired goals.
Operational Skills:
Should be able to balance operational and development needs of Gartner Events and Marketing primary web site and properties.
Should be able to interact well with both internal associates and external clients in resolving operational issues.
Develop processes to manage operational issues in a timely and efficient manner.
Identify systemic operational issues and resolve them as well as identifying root causes and process improvements to present similar issues
Must be willing to travel to some of our major events around the world for up to 1-2 weeks at a time. Total travel for year is 10-15%
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