The HR Operations Director is both a strategic and hands-on role leading and facilitating the planning and execution of multiple HR functions. Reporting to the Chief Human Resources Officer (CHRO), this role will directly manage the payroll team, the HRIS team, reporting and analytics, and the HR operations function. In addition, this leader will be responsible for managing Workday so we have the metrics and information to make decisions to effectively attract, align, develop and retain our talent. The HR Operations Director has experience in designing efficient HR processes and operations and a talent for analyzing complex data and telling the business story as well as solving problems through the data.
Qualifications
Managing a small team of HR Analysts, this role will oversee the design, delivery, and administration of our HRIS system of record through Workday
Proactively partners with the IT Enterprise Applications team to support Workday configuration, upgrades, and business initiatives
Supports HR Business Partners and drive the data for all HR planning cycles
Manages the payroll team and oversees the payroll function with a focus on process improvement, accuracy, and compliance
Responsible for the input, implementation, and identification of problem areas for all HR transactions and service delivery processes and recommends solutions
Ensures that all Company related administrative forms, reports, processes, and audits are completed accurately, timely and in compliance with relevant local, state, federal and provincial regulations for Benefits, HR Recordkeeping and audits and compliance
Oversees the development of reports from HR systems involving employee data including but not limited to: hiring & selection, turnover, performance, pay, employee engagement, training, skills, EEO and Affirmative Action. Drive strategy for and oversee development of executive scorecards for business leaders to determine predictive trends and make effective business decisions regarding talent management
Manages the strategy around the integration of data from corporate cloud-based HCM, LMS and ATS systems and continually recommends process improvements for the business.
Leads the development of our Intranet HR site for better usability by employees, partnering with HR and Marketing.
Responsible for process improvement, including evaluating existing systems and procedures, providing recommendations for changes and improvements, and implementing changes
Consults to determine user needs, reporting requirements, and areas where procedures need streamlining in a high-growth environment
Oversees analysis of Human Capital data and develop presentations to communicate findings on Human Capital metrics, trends, and variances
Oversee upgrades and update planning for Workday and use thorough testing practices to ensure that upgrades run seamlessly
Accountable for HR system data integrity, reporting, and management
Serves as the project leader for all new projects involving HR data, system changes, and implementation of new software
Oversees the completion and accuracy of compliance requirements such as EEO-1, VEVRA, Vets 100a reports, Affirmative Action Plan and others as needed
Manages relationship with HR systems and payroll vendors as needed to support growth
Oversees ADP fulfillment relationship and all payroll tax requirements; ensures compliance on current legislation and tax code that may impact payroll
Leads due diligence for HRIS systems portion of M&A and global expansion. Develops HR systems standards, tools, and systems for organizing, planning and executing HR M&A activities
Other duties as assigned
REQUIRED QUALIFICATIONS:
Minimum 8+ years of professional HR experience including 3-5 years working on and preferably managing complex programs and projects with HR scope
5+ years of advanced experience in HRIS/HR analytics
Strong project management skills; the ability to lead projects, motivate teams, and drive execution to the achievement of the right results
Bachelor’s degree required. Master’s degree in business management, human resources, or related field, or combination of relevant work experience and education preferred
Demonstrated extensive project management practical experience or courses of study Professional PM Certification preferred, PMP, HRPM, LEAN/Six Sigma, etc.
Consultative skills; the ability to build strong partnerships and to influence without authority, confidently, effectively, and collaboratively
Skills in cross-functional stakeholder management and effective communication across all levels of an organization
Demonstrated experience providing analysis from disparate systems and providing concise and meaningful stories through the data
Experience with multiple HRIS or HCM systems including ATS, Performance Management, LMS and payroll modules to manage employee’s and company sensitive information. Workday knowledge and experience preferred
Experience working with IT and technical experts on systems changes and integration
Ability to build relationships and trust with internal and external clients. Be the “go-to” person and trusted support
Ability to handle confidential information and work in a professional environment
Lead process improvements and systems changes. Knack for questioning “why” and influencing others on better solutions
Ability to prioritize tasks to align with particular deadlines
Strong verbal and written communications skills, as well as interpersonal skills
Ability to manage ambiguity and independently, yet work collaboratively within a team environment and having fun while working smart
Technical Skill Requirements:
Strong knowledge of Payroll and an HRIS or HCM systems as a super-user. Able to manage systems and extract and present data and analysis to solve complex business problems.
Strong knowledge within Microsoft Office, including
Deep expertise within Excel
Knowledge and experience with SharePoint preferred
Experience with Microsoft Outlook, Visio, Powerpoint
Experience with survey builds and platform
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