NTT DATA, Inc. currently seeks an Applications Customer Delivery Director to join our team in Plano, TX.
NTT Data Services Healthcare connects people to the right technology and processes to accelerate innovation. NTT Data Services believes information is the foundation on which healthcare will move forward. We are committed to helping the world create an information-driven healthcare system. This client continues to grow and thrive, and we are looking for individual contributors who can assist NTT Data Services with meeting deliverables and client expectations. You will work with a fast-paced global leader in IT and have the ability to learn from the best and brightest in the industry.
-Accountable for the delivery of Application Delivery commitments and the Application LOB P&L for the account.
-Responsible for pricing, setting margin, right contractual commitment and the Customer Delivery Executive owns deal governance and technical certification
-Develops account plan in coordination with the Customer Executive who owns the integrated, final plan
-Identifies opportunities for Growth & Innovation and supports planning and execution for the same
-Ensures positive customer experience and satisfaction by developing and executing to a Net Promoter Score (NPS) Action Plan
-Establishes and manages operational objectives for managers and/or teams of professionals across the sub-function
-Accountable for the delivery of service commitments to customers for their account(s).
-Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
-Manages the hiring, staffing and maintaining of a diverse and effective workforce.
-Responsible for career development/planning, performance and pay discussions of team members.
-Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
Qualifications
Requirements:
-15+ years of experience in an Account Management or Client Delivery role supporting an account with 100+m in annual revenue
-Strong understanding of the health care provider industry, the latest trends in the industry and technology affecting the industry and be seen as a CIO Confidant
-Deep experience in a Global delivery model and have strong CMMI process understanding
-Strong experience in dealing with multiple cultures and managing globally distributed teams
-Demonstrated experience at overseeing and managing the large and most complex accounts across different technologies and locations
-Expert knowledge of finance, contract management, customer relationship, leadership, relevant industry, negotiation, value creation and project management
-Demonstrated ability to develop and implement strategic initiatives
-Negotiation skills with customer and third party suppliers
-Ability to implement delivery transformation programs to re-engineer delivery cost model aligned to organizational strategies
-Extensive experience managing very large relationships towards successful achievement of customer satisfaction levels.
-Experience in the healthcare and applications - required
-Master’s Degree - required
Preferences:
-Demonstrated track record of delivering multiple high quality services to mega size accounts (Account over 100 million revenue in Application Services)
-Needs to have good appreciation of various technologies and industry solutions
-Motivate teams to perform at their best in alignment to the organizational strategy
-Must be a problem solver and ability to drive solutions with the help of multiple functions and teams
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