Director Customer Success LeanData San Francisco

Job Description: • 2-minute read •
LeanData is revolutionizing enterprise Sales Operations to help businesses accelerate their sales velocity and make the most of their marketing spend. This is a great opportunity to work with a fast growing, venture-funded company focused on making customers successful on the LeanData platform.

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Our customers love us because we deliver GREAT service. We view Custom Success as a strategic, competitive advantage. This is truly the heart of our company. LeanData is searching for the best and brightest to lead what we already believe is a world-class Customer Success team. If you are a detail-oriented person who likes to roll up your sleeves and is passionate about helping create a premium customer experience, we want to talk to you.

Benefits include competitive compensation, equity, healthcare and flexible vacation.

Responsibilities
· Own the ultimate success of LeanData customers
· Design processes and goals around onboarding, retention, upsell, and customer NPS
· Drive operational excellence to successfully onboard customers to the LeanData platform, including retention and long-term customer retention and growth
· Proactively manage cross-functional interactions and operational processes to ensure the Customer Success team is adapting to evolving business and customer needs
· Work with Product Management to strategically incorporate customer feedback into the LeanData platform
· Design and manage customer support programs
· Manage the development and growth of the Customer Success team

Qualifications
· 6 – 10 years of relevant work experience
· At least 2 years experience managing, developing and growing teams
· Excited about immersing yourself in the world of Sales Operations, technology, customer evangelism, and customer success
· Eager to drive broader customer success and customer experience strategy
· Demonstrated history of data-driven decision-making to drive meaningful process and customer change
· Passionate about developing teams
· Excellent verbal and written communication skills with superior academic performance
· Previous SaaS and enterprise software experience
· Proficient with Salesforce.com and marketing automation platforms such as Marketo
· Proven track record of leading teams and large customer engagements with demonstrated ability to guide strategy and deliver positive results for customers
· Creative, resourceful, detail-oriented and highly organized
· Self-starter who thrives under ambiguity in a fast-paced, deadline oriented startup environment

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