Facebook is seeking a Benefit Operations Program Manager to assist in supporting the company’s Life@ centers. This role will be responsible for working with multiple partners to support our Life@ centers and bring new Life@ centers online. The person in this new role will make an impact supporting the implementation of programs and system changes and manage the day-to-day operations and vendor management for benefit programs. This role will lead projects, process improvement, and metrics to ensure a high touch employee experience. The person will work closely with the Benefits, Legal, People Tools, and Payroll, and HRBP teams.
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Manage and lead Life@ center projects and processes in partnership with internal and external stakeholders from design to implementation, developing scalable solutions and ensuring operation excellence.
Design and implement effective communication and education strategies regarding Life@ and other benefit programs.
Manage vendor relationships on performance and drive improvements in all relevant metrics.
Analyze and develop key metrics for programs and consolidate data/information to present for review with primary stakeholders.
Ability to work independently and lead multiple projects simultaneously involving various groups/locations/ vendors.
Manage all Canada benefit programs according to country specific laws and regulations.
Manage the ongoing vendor management and administration of various benefit programs, including program analysis and recommendations, communications and HR customer service training.
Drive benefits process improvement activities, including process design, documentation, and training.
Act as a point of contact for data feeds into and out of various HR and vendor systems.
Manage and escalate system and processing issues and liaise with internal business partners on resolution.
Design and implement reporting on benefit utilization, develop key metrics to ensure performance standards are being met.
Lead cross-functional efforts with vendors and internal stakeholders to improve vendor system functionality/usability, integration, and data integrity.
Conduct audits of data to ensure processes and policies are being managed effectively, and data quality is improved.
Manage invoice reconciliation and purchase order creation for new/existing vendors.
Respond to employee and internal partner inquiries within defined SLAs leveraging Desk.com ticketing system for tracking measurement.
Manage content updates to program on Wiki and other internal sites.
Monitor and respond to Facebook group inquiries.
Proactively identify and communicate business issues.
Ensure required filings, summary plan descriptions, and SARs are up to date.
Minimum Qualifications
5+ years experience in benefits and/or HR Operations with a focus in program management.
Analytical and problem solving skills.
Ability to use data to drive recommendations.
Knowledge of Excel data analysis/manipulation, including pivot tables, V-lookups, and chart creation.
Knowledge of PowerPoint, Word, Outlook.
Preferred Qualifications
Experience in high tech environment.
Communication, cross-group collaboration, interpersonal skills.
Ability to work in a fast-paced environment and deal with ambiguity.
Prior experience in employee relations or customer service working directly with front line managers, leaders, and employees.
Experience working with or in support of diverse communities.
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