In our endeavors to achieve Operational Excellence and instill a culture of continuous improvement, we are seeking a Business Operations Senior Director to conceive of, design, and lead enterprise-wide operational improvement programs and initiatives. In addition to “owning” projects, this individual will play a key role in establishing processes/methodologies for operational improvement initiatives to be conducted across the company and serve as a consultant/facilitator to others within their own organizations and work streams. This individual will report to the VP of Business Operations and be part of a team driving numerous business transformation efforts.
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This person will have a broad range of responsibilities including but not limited to:
Identify needs, prioritize, and design/shape new projects; assess new project requirements against existing priorities and workload
Lead programs and projects through their full lifecycle including planning, control, scheduling, and financial and performance monitoring
Manage inter- and cross-program dependencies and conflicts
Translate Strategy into Operational Plans and support enterprise-wide strategy implementation
Facilitate and support process improvement and business process reengineering efforts in critical areas directly impacting product development, client experience, sales, and revenue recognition
Develop metrics to monitor and measure performance
Lead M&A diligence and integration efforts
Create and support templates, standards, processes, and procedures necessary to produce deliverables
Facilitate team meetings, working groups, governance teams, and other meetings with key stakeholders
Apply best practices for operational excellence across all programs and initiatives
Ability to drive solutions to tough problems, in a time compressed environment
Drive for continuous improvement and ability to achieve best-in-class operations
Strong relationships internally, across the range of SLT members to individual contributors
Work in a PMO-based matrix role, including driving and leveraging consulting support
Deep analytic skills, data-driven decision-making, diligence and risk assessment
Manage program managers/leads directly or indirectly across each of the major disciplines.
This individual must be well versed in project management in various environments. He/she must be able to initiate and drive activity with often minimal guidance or oversight. Additionally, candidates should possess strong financial and analysis skills and a strong business acumen to be able to understand the strategies involved in the efforts and ensure business value is being realized. As this person will routinely work with team members across the company including executive management, steering committees and governance boards, excellent communication and facilitation skills are also required.
PROFESSIONAL QUALIFICATIONS
REQUIRED SKILLS:
BA/BS in Business, Engineering, Social Sciences, or related field
15 + years project management experience – PMP certification a plus
Proven experience managing large-scale system implementation, transformation initiatives, integrations and/or other programs
Strong organizational skills and an entrepreneurial drive with track record of developing high-performing organizations
Experience in process improvement including methodologies, root cause analysis, and industry best practices
Demonstrated leadership skills
Analytical and problem solving skills
Short and long term planning abilities
Solid understanding of business analysis and requirements management
Experience in budget formulation and financial management
Experience in performance management and reporting including executive dashboards
Facilitation and effective meeting management
Excellent communications, both verbal and written
Expert knowledge of MS Office Tools
Proficient knowledge of collaboration and communication tools
Ability to effectively manage time, prioritize work, multi-task across many assignments, and delegate
PREFERRED SKILLS:
Experience with Sales operations and systems such as Salesforce, CRM, CPQ, order services (financials, order management, procurement) strongly preferred
Knowledge of Enterprise Systems, such as Oracle Fusion and PeopleSoft
Master’s Degree strongly preferred
Excellent interpersonal skills and organization skills.
A strong desire to learn and expand their leadership skills.
Able to work autonomously and exhibit excellent judgment.
Solid presentation skills, ability to effectively influence. Ability to multi-task and switch between tasks quickly and smoothly.
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