Reporting to Vice President, Very visible key position driving critical programs and initiatives for Salesforce Corporate Incident Response and Critical Incident Response teams. Ensuring customer and internal SLAs are bring met for all Incident Response activities. Partnering with cross-functional organizations - Identify from Past learnings and Driving Corrective Action and Improvement Initiatives throughout the organization to ensure continuous improvement. Chairing key cross-functional meetings, documenting, and driving the actions through closure.
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This is a full-time position, and there may be some on-call work on weekends for critical customer situations.
Required Skills:
12+ years of strong experience in the technology industry - ideally with leadership experience in customer service, technical support, or professional services
Working knowledge of networks, data centers, large heterogeneous system
Strong Understand of software development lifecycle, and how software and new products are released to customers
Strong sense of situational urgency, operational urgency, and strong execution skills
Ability to learn new technologies quickly
Exemplary communication skills - both written and verbal
Able to partner with cross-functional organizations to drive process improvements throughout the organization
Very Strong Attention to Detail
Excellent problem solver
Strong Team player
Bachelor's degree in Computer Science or Engineering
Ability to work with CRM tools - ability to create and execute reports
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