Directly oversees multiple teams of technology professionals and projects focusing on information systems activities, including design, development, and administration of applications or operation of voice, network, server and desktop environments. Provides leadership and direction to IT and business units in developing and maintaining effective and efficient programs. Develops strategy and roadmaps for business applications and for all business applications support. Ensures that operational compliance is well managed and meets service-level standards. Serves as liaison to business units as needed. Participates in the sales pursuit process as needed.
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Maintains professional contacts with other organizations, research institutions, service providers, and software or equipment manufacturers concerning support and lifecycle management. Directs the continuing review of present systems and methods, as well as the formulation of new and revised systems; determines appropriate changes to effect improvements, reduce costs, and enhance efficiency. Plans, implements, and controls multiple information technology projects. Ensures that project plans are executed within cost and time constraints. Reports project performance and status to upper management. Involved in contract and pricing negotiations. Works with the business and other technology partners to discuss and understand the implications of information technology initiatives for their department. Keeps abreast of technological changes and innovations in the information systems field. Responsible for controls and governance of technology platform as well as ownership of policies and procedures and audit engagements. Assists with sales pursuits as needed, to help pursuit teams understand technology offerings, options, and risks/costs. Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university and a minimum of eight to twelve years of related experience and/or training, including five years of experience at the management level.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
FINANCIAL KNOWLEDGE
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements budgetary policies and procedures. Approves and oversees department budget.
REASONING ABILITY
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
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