We are seeking a transformative leader responsible for managing, developing, and growing the Mirum Shopper Social Media team. You must have proven experience in managing large portfolios of clients and developing teams to drive both client and agency success. You must foster and guide the success of the team in all aspects of existing and new business opportunities. For success in this role, the ability to bridge gaps between teams and work cross-functionally to drive solutions is critical. An in depth knowledge of the latest tools, technology, and shopper behavior with the ability to translate that knowledge into actionable business results and shopper solutions is required. We are looking for a candidate who can be the champion for our Social Media practice, develop strong client relationships, is passionate about building winning teams and likes to have fun along the way.
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Responsible for all aspects of the Social Media department’s success. Develop and own the department strategy and ensure seamless integration amongst the entire Mirum Shopper family.
Lead strategic thinking for all projects, with heightened focus on Multichannel solutions and new business models. It is critical that solutions deliver on key client objectives and contribute in the delivery of business targets.
Develop, maintain and grow key client relationships at a senior level. Measure and ensure client satisfaction.
Instill a passion for creativity and groundbreaking ideas within the team.
Oversee development, management, and growth of our Retail Influencer Network.
Developing Analytical & Insight models that monitor performance vs. KPIs
Oversee internal media buying
Manage, recruit, and support the Social Media Team across multiple office locations (Chicago and Los Angeles). Provide the right structure and staffing plans based upon project responsibilities and revenue generation.
Provide high-level internal oversight for execution of digital planning and campaign development, and provide point of escalation/resolution for client and project teams.
Maintain an extensive base of industry, brand and competitive knowledge.
Build a positive and transformative culture within the agency and team
Skills & Requirements
Strong and proven leadership, team building and management skills.
Demonstrates a strong business mindset and ambition. Drive growth for client, retailer, and agency.
Passionate about brand building and emerging technologies. Strong experience and understanding of Shopper Marketing.
Entrepreneurial self-starter with a strong bias for action. Resourceful manager that can do more with less.
Build strong client relationships managing expectations and deliverables.
Strategic Planning & Development: ability to develop strategic go-to-market plans that delivers on client results. Understand and leverage insights that define the problem and drive the solution.
Market Assessment: ability to understand the customer and competitive landscape, develop new solutions/models to existing problems.
People management: ability to establish clear performance expectations, provide clear and balanced performance feedback, relate to others in an open and accepting manner, build effective internal/external relationship.
Financial P&L Management: while not directly responsible for financial targets, provide key business inputs into monthly/annual forecasting meeting.
Measurement: develop evaluation models/KPIs to measure program effectiveness, present performance to client with lessons learned and implications moving forward.
Project Management: ability to plan projects, goal set, task plans, deliver projects on time and within budget, ability to prioritize multiple initiatives and coordinate and supervise assigned people to optimize effective execution.
Highly articulate with excellent verbal, written communication and presentation skills.
Conviction and encourage to drive decisions and defend positions as appropriate.
Ethics: sound business and professional ethics.
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