Head Reporting Analytics Community Operations Facebook Menlo Park

Job Description: • 2-minute read •
Facebook is looking for an experienced leader who will be responsible for building reporting and analytics capabilities for our operational teams. This person will develop and implement reporting systems and procedures that enable operational teams to have the biggest possible impact serving the 1.6 billion people using Facebook, Messenger, and Instagram.
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We are looking for someone who will influence business decisions by furthering a data-driven and analytical culture across operations teams. This will involve leading and nurturing a team that asks the right questions and then translates them into structured analysis involving large sets of data across multiple systems. The person in this role will assume general management responsibilities, partner with operations teams to build the right reporting solutions, and work cross-functionally with support operations, product, engineering, and finance partners to help drive Community Operations' most important strategic priorities. This role will be based out of our headquarters in Menlo Park, CA and will report into our Director of Community Support.
Responsibilities

Manage a global team that builds reporting and analytics solutions to help scale operations
Develop a team focused on identifying actionable insights, making recommendations, and influencing the direction of our operations teams
Responsible for operational cadences like holistic monitoring of operational performance and ownership of data architecture
Build early warning systems to aid in detection of problem trends, root cause analysis and help develop long range solutions
Work closely with Operations and Engineering to proactively create rules and manage systems
Utilize deep product and industry knowledge while serving as a strong cross functional leader
Leverage areas of expertise to improve the effectiveness of our support and the quality of Facebook products
Minimum Qualification

BA/BS degree or higher
8+ years of experience in solving analytical problems using quantitative approaches (or equivalent)
5+ years of people management experience
A passion for problem-solving, comfort with ambiguity, and creativity
Demonstrated success presenting complex research data (qualitative and quantitative) in a clear and compelling manner that inspires action
Experience utilizing both qualitative analysis (e.g. content analysis, phenomenology, hypothesis testing) and quantitative analysis techniques (e.g. cluster analysis, descriptive and inferential statistics)
Ability to thrive in a dynamic and fast-paced operational environment and drive change, and collaborate effectively with a variety of individuals and organizations
Passion for ensuring a great user experience
Knowledge of and hands-on experience with SQL and Tableau preferred

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