Director CSG Strategy Operations Salesforce San Francisco

Job Description: • 2-minute read •
We are seeking a Director, CSG Strategy & Operations to join a dynamic high-impact team that delivers strategic and operational analysis to our Customer Success Group (CSG) leadership team. The successful candidate will lead a team that works closely with CSG leadership to drive strategic initiatives, evaluate business performance, build financial models and craft concise data-driven recommendations for an executive audience. Strategic deliverables take the form of recommendations on strategic plan, segmentation, coverage, and compensation. Operationally, the focus will be on tracking business performance, analysis of trends, business forecasting and formulation of meaningful and actionable recommendations.
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You must be able to lead relationships with stakeholders across our Worldwide CSG organization and partner with leaders from Finance, Employee Success and Sales Strategy. Your objective perspective on the overall health and performance of our business is paramount in this role. You must have a solid business understanding, be detail oriented and have the ability to think strategically. You will need to translate high level questions and needs into operational guidelines, analysis and reporting that measures our ability to deliver company and customer success. Analysis will need to be done with little direct guidance or detailed requirements. You must have a facility with numbers and be able to illustrate complex analysis in a concise and simple fashion using charts, graphs or numbers.

Responsibilities:
Analyze the health of the CSG business and proactively identify, develop and drive longer-term strategies and initiatives that will deliver retention, growth & superior execution
Take high level business goals and define metrics, presentations, and reports/dashboards that track progress, influence organizational behavior, drive forward-looking strategy, and identify areas of improvement
Partner with the Global CSG organization to ensure strategic decisions are supported through data and analysis.
Provide guidance on organizational strategy, scorecards and metric design. Establish reporting and KPI review cadence for your data needs
Become a data and business expert on high-profile subject areas and be able to present analysis and key insights from the data. Must be able to explain results and what factors drove the results
Manage a team of managers and analysts, driving rigorous operational execution and oversight, ensuring accurate forecasts and total business transparency
Partner with Finance, Sales Strategy, Employee Success, IT and other key business units to ensure alignment of CSG strategy and direction

Desired Skills/Experience:
10+ years in Business Operations or equivalent function with significant exposure to service teams, OR experience in management consulting, preferably with some engagements that provided exposure to services operations, sales and finance
Stellar problem solving skills with an understanding of finance, statistics and predictive modeling. Must be results oriented and able to move forward without complete information
Demonstrated ability to strike a good balance between big picture planning and detailed level execution tracking
Strong senior executive engagement and influence skills
Demonstrated leadership in delivering results with large-scale, cross-functional teams

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