We are seeking a Director of Operations Engineering with strong operational, leadership, customer, project management and technical skills to lead a team of developers, system engineers, and support engineers responsible for relentlessly driving to improve the experience for RDS/DMS customers and building and deploying support related tools. As a Director of RDS/DMS Operations, you’ll work very closely with the RDS/DMS development service teams and our first level support organization, build relationships and operational processes, and represent the voice of our customers within the RDS services organization.
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· Oversee the rigorous operations management of all worldwide RDS/DMS Services
· Operate the largest database fleet in the world
· Build tools to re-mediate recurring problems
· Build automation frameworks to build more AWS Regions for RDS and DMS quickly, safely and efficiently
· Build relationships with all dependent or depending AWS service development teams and drive all escalated technical issues through to a resolution either within Operations Engineering or with the assistance of the services teams
· Determine appropriate key support related measurements and gather data used to determine project priorities with Operations Engineering and the other AWS services teams
· Drive support related development projects to efficient completion
· Design and develop code and tools for all engineers in the RDS/DMS division to use to produce better code faster and safer
· Develop the testing automation system, service-crossing integration tests, performance testing frameworks, regression testing frameworks and metrics for all of those items
· Design, develop, deploy and maintain the operations and capacity consoles which operate and monitor the fleet
· Onboard and certify new instance types, new operating systems, security patches so that the RDS and DMS service teams can effectively use them
· Work with the AWS hardware and operating systems teams to prepare for and co-design new hardware and software so that RDS databases run effectively on them
· Develop and maintain deployment technologies that take code safely all the way from each developer's desktop to all the machines in the worldwide RDS and DMS fleets
· Champion and advocate for customer requirements within not only RDS and DMS but across all AWS services that touch relational databases
· Maintain a world-wide "follow-the-sun" rotation of engineers who handle urgent operational or security issues
· Maintain metrics for all of the above work, set goals for the next stages of the work and justify both current and future resources and directions with executive management regular
· Hire and develop a multi-level team of managers and engineers
· Work with some of the leading technologists around the world
Basic Qualifications
· Strong verbal and written communication skills
· A track record of effectively managing development and support engineering teams of 100+ employees and have experience managing multi-level management structures
· Must be deep technically
· Must have demonstrated team building skills – be able to bring people together, hire, develop and motivate staff members, create appropriately challenging projects for team members, and instill a high sense of pride in the team’s accomplishments.
· Must have a record of driving outstanding operations for large scale technology services
· Deep understanding of both node and network security in a virtualized environment
· Excellent project management and prioritization skills
· Must be capable in working well with supporting or supported departments.
· Must be able to communicate well, effectively hold others departments accountable, and maintain good working relations with outside departments.
· BS of Computer Science, Computer Engineering or other related field
· 5+ years of management experience
· 10+ years of overall experience
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