Director - Rep Digital Solutions - Fidelity Investments - Fort Worth

Job description
Specific responsibilities for this position include:
Design and conduct needs assessment / readiness assessment for business groups who will leverage Salesforce.com in the future
Partner with business analysts to write and refine user stories and acceptance criteria, detailing what should be delivered
Partner with Scrum Master and Scrum Team Members in story refinement, sprint planning, and sprint demos

Drive cross-functional discussions with stakeholder group to resolve differences and drive alignment across groups, based on best practice uses of Salesforce
Ensure engagement of business stakeholders by socializing key concepts and approaches, soliciting input, and confirming direction
Understand business strategies and how they impact future workflows and technology needs
Develop and maintain influential cross company business relationships with headquarters teams, field leaders, technology, and others as needed
Support deployment and adoption efforts by articulating how the work fits with other initiatives impacting the field
Proactively monitor and resolve project interdependencies, partnering with others across cross-functional boundaries to ensure coordinated planning and aligned deliverables

Desired Skills and Experience
Education and Experience

Candidates should have exceptional ability to understand complex business problems, to articulate interconnections and dependencies, and to partner across many groups in crafting actionable solutions. Ideal candidates will have experience with Salesforce OR ability to quickly learn Salesforce.

In addition:
Deep understanding of customer-facing sales and relationship roles in a large organization
Experience driving business process change
College degree plus at least 3 years experience
MBA preferred but not required
Experience in product development, marketing, or related field
Skills and Knowledge
Proven ability to effectively collaborate and drive consensus through thought leadership and executional excellence
Demonstrated success working in a multi-stakeholder environment
Proactive results orientation with a bias toward action
Ability to handle multiple complex projects
Excellent communication skills – both oral and written – ability to translate complex questions and concepts into simple communications for senior leaders and the field
Change management orientation
Strong business analysis skills and analytical thinking orientation
B2C financial services experience preferred
Familiarity with Agile Scrum
Ideal, but not required:

Direct experience with Salesforce Sales Cloud (and/or Service Cloud) large-scale implementations
Experience designing and/or transforming sales and relationship management business processes
Ability to communicate Salesforce.com best practices for scaling into the future, preserving ability to leverage Salesforce.com future releases and Apps
Ability to articulate decision factors and design trade-offs associated with avoiding over-customization of Salesforce.com
Salesforce.com consultant certifications preferred

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