Senior Resource Management Specialist Advisory Deloitte Houston

Job Description: • 2-minute read •
The Senior Resource Management Specialist is responsible for delivering ongoing resource management support to one or more business units with a focus on representing the “gold standard” in customer experience, operational efficiency, and process excellence. The Senior Resource Management Specialist is aligned to the business by FSS and manages deployment for an assigned population of practitioners by service area, service line, and/or region.

On a day to day basis, the Senior Resource Management Specialist is responsible for executing all staffing processes and completing all ad hoc staffing activities required to optimize deployment for the business. Optimizing deployment requires creativity and critical thinking, as each deployment decision must be made in consideration of the deployment strategy, the needs of the client engagement, and the development of our professionals. The Senior Resource Management Specialist is the only Talent professional who maintains an assigned, one-on-one relationship with our practitioners, and delivering effective career coaching and development in the context of deployment is core to this relationship. As part of those practitioner assignments and support, the Resource Management Specialist could have direct interaction with individuals who have security clearances.


Job Responsibilities:
Deployment:
· Optimize utilization across the assigned practitioner population by making staffing decisions in support of the deployment strategy for the business or practice area
· Propose assigned practitioners with current or near-term availability to project assignments that align with their skills, professional goals, and/or staffing preferences
· Own and manage resource requests for assigned practice area by validating requirements, searching for candidates, and presenting candidates for consideration
· Support resource management teammates in filling their open resource requests by proposing candidates and responding to requests for information promptly
· Advise projects on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes
· Utilize all available RM tools and Deloitte resources to identify candidates and develop creative staffing solutions for open resource requests
· Develop and maintain relationships with key practice and industry leaders, and leverage these relationships to maximize deployment opportunities for assigned population
· Resolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and practitioners
· Influence project managers and practitioners to accept an alternate staffing outcomes by articulating the value and long-term or “big picture” benefits
· Escalate sensitive or high-risk staffing situations to RM and/or business leadership, as appropriate
· Actively maintain one-on-one relationships with assigned practitioners in order to develop detailed understanding of practitioner goals and preferences, as well as to provide deployment-related career coaching
· Maintain understanding of key resource management metrics and how these metrics impact practice financial performance
· Effectively utilize RM Information Services team to optimize Senior Resource Management Specialist’s time, maximize productivity, and ensure an exceptional customer experience
· Collaborate with RM Information Services team to confirm practitioner schedule details and collect schedule changes
· Collaborate with RM Information Services team to manage practitioner compliance with schedule confirmation, variance, resume, and skills requirements
· Collaborate with RM Information Services team to provide representative resumes or other resource management-related information in support of sales or proposal activities
· Support ongoing CTS resource management initiatives, as available and needed

RM Tools, RM Data Management, and Other Deloitte Technology
· Maintain high level of proficiency in all resource management tools and relevant Deloitte technology resources
· Maintain detailed knowledge of RM reporting capabilities and leverage shared RM reporting team for the production of all reports
· Collaborate effectively with RM IS team to ensure that schedule and resource request data (GSS, GSS Web, and/or StaffTrak) is current, complete, and accurate at all times

Knowledge of Our Business
· Maintain an understanding of the business, markets, and service offerings within assigned FSS and across Deloitte
· Maintain detailed knowledge of the practitioner skills profiles in the assigned FSS
· Maintain knowledge of other business areas in the firm that are relevant to the skills and experience of assigned practitioner population for the purposes of cross-staffing
· Maintain knowledge of the project pipeline in assigned practice area in order to manage available resources and advise on future supply and demand

Practice Operations
· Proactively review staffing data for assigned population and develop meaningful insights on trends, forecast, opportunities for improvement, and areas of concern
· Collaborate with RM leaders and Deployment Advisors to provide practice leaders with resource management insights and recommendations

Collaborate effectively with Business Advisor and other CTS organizations to provide seamless Talent support to the business, including:

· Advisor Organization (Business & Deployment Advisors)
o Actively and promptly share relevant project- and practice-level resource management information and insights with Business and Deployment Advisors, as necessary and appropriate
o Collaborate with the Business and Deployment Advisors to implement deployment-related aspects of various Talent programs

· Recruiting (Acquisition & Mobility)
o Provide input to recruiting order board based on current and expected future demand
o Provide input on potential fit and deployment options for campus and experienced hire candidates, as needed
o Collaborate with recruiting team to provide a smooth onboarding and first deployment experience to our new hires

· Learning & Development
o Maintain knowledge of relevant learning programs for assigned practitioner population
o Recommend appropriate and relevant training to support practitioner and business goals, including cross-training opportunities to increase utilization

· Performance Management
o Communicate with project leadership and counselors on practitioner performance and career goals
o Participate actively in the performance management process by providing relevant input on practitioner participation in the staffing process, compliance with administrative requirements, utilization, and other performance considerations.

· Finance
o Collaborate with Finance Managers on forecasting and other analysis, as needed
o Provide Finance Managers with all relevant utilization, project, and practitioner information that may impact financial forecasting

Required Skills and Qualifications:

BA or BS undergraduate degree
Minimum of 2 years of experience in a professional services firm
Strong critical thinking, analysis, and problem-solving skills
Strong conflict resolution skills, including the abilities to negotiate and influence others
Strong written and oral communication skills
Ability to manage and resolve complex and sensitive situations
Ability to multitask and prioritize tasks appropriately
Ability to work both independently and collaboratively with large teams
Ability to manage confidential information appropriately and professionally
Strong competency in core professional skills, especially: attention to detail, responsiveness, follow through, flexibility, initiative, and tact
Strong proficiency with MS Office tools: Excel, Word, PowerPoint, Outlook

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