HR Operations Director Benefits Compensation McKesson Atlanta

Job Description: • 2-minute read •
The HR Shared Services, Director, Benefits Administration and Global Mobility directs the expertise in our Tier 2 services delivery function of HR Operations in HR Shared Services. This key leadership role manages several Center of Excellence (COE) administration functions including Health and Wellness, Disability/Leaves, Education Assistance, Pension, Deferred Compensation, Global Mobility, Immigration and our Executive Program Office supporting our Top 200 executives with their compensation and benefits programs. Also responsible for partnering with our Benefits COE and leading Benefits Annual Enrollment each year supporting 30,000 US employees. The service delivery model is domestic today, but expected to expand into Canada next year and potentially international in the future.

This role ensures operational excellence and provides oversight for Global Mobility and Benefits activities including vendor management of our third party administrators and resolution of any escalations from our Tier 1 HR Support Center. Leads team of 7 in achieving functional initiatives and providing exceptional services, while always looking to streamline and create efficiencies in HR Operations through Six Sigma methodologies. Reports to the VP of HR Operations and serves as one of four key leaders on our HR Operations team of 42. The position is based in our Corporate office in San Francisco, CA.


Key Responsibilities:


Develop Global Mobility and Benefits team strategy based on overall HR Operational strategy and execute through team of professional and technical experts
Lead annual core and continuous improvement services each year, plus key initiatives
Lead the Benefits Annual Enrollment program delivery with AON each year including systems setup, testing, communications, Biometrics, Flu Shots and Site coordination efforts
Ensure full documentation and SOPs, Visio maps are in place for all service delivery functions
Ensure use of case management system for tracking and metrics measurement
Coordinate and advise on HR support activities including the development of processes, policies and tools to support the team
Experienced working in a large matrix environment handling high volumes and transactions
Must possess an agility and an operational process mindset to be successful
Large company experience required
Ensure consistent application of internally-set quality and customer service standards for HR Administration
Build and maintain a strong team through effective recruiting, training, coaching, team building, and succession planning
Develop and manage initiatives to drive operational excellence and exceptional customer service including developing, maintaining, and continuously improving processes, systems and technology, through measurement practices and department metrics
Prioritize and delegate project activities across staff members, providing coordination and support when needed
Measure all activities regularly to ensure third party vendors are operating optimally and not sending back to our teams
Provide vision, leadership, planning, project coordination, and management for the development of a cost-effective team
Conduct monthly COE meetings to discuss administration activities with metrics and recommend further optimization to reduce costs
Collaborate with other leaders to ensure operational effectiveness and consistency in policy and practice across HR Operations
Pro-actively partner with Total Rewards COE on all administration of all programs we are supporting
Develop a streamlined invoicing approach with our Accounting partners
Collaborate and support HR business partners in the businesses
Potential to expand to partner on additional COE administration efforts
Ensure vendors deliver against SLAs and any escalations are managed quickly and with high service standards
**TRAVEL REQUIREMENTS: expected travel approximately 35% to San Francisco, with the first two weeks of employment onsite in San Francisco
Qualifications



Minimum Requirements
BA plus 4 years HR experience or Masters plus 2 years human resources experience including 2 years managerial experience

Critical Skills

8-10 years experience in human resources, with an emphasis in Benefits
3-5 years of people management experience required
Strong technical skills with PeopleSoft, Payroll and Benefits Enrollment systems
Exceptional project management skills
Process improvement and lean thinking methodology mindset
Excellent analytical aptitude and reporting/metrics capabilities, using Excel pivot tables, V-lookups, pulling metrics, etc.
Experienced working in a large matrix environment handling high volumes and transactions
Must possess an agility and an operational process mindset
Large company experience required
Working knowledge in the following areas: health and wellness programs and practices, domestic and international relocation practices, immigration laws and requirements as it pertains to VISA/work permits, expatriate programs including both employee and employer tax implications, and retirement and investment programs and practices, including Deferred Compensation
Additional Knowledge & Skills
HR Generalist skills would be helpful
HR or Six Sigma certification is a plus
Knowledge of compensation administration practices is a plus
Strong client relationship skills
Compensation Operations Experience
Strong oral and written communication skills

Education
4-year degree in HR, Business, or related field or equivalent experience

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