The Enterprise Strategy Architect Manager leads a team of Digital Architects (DAs) for supporting the US Department of Defense, whose mission is to provide industry-proven business and architectural advice and governance, combined with technology expertise from Microsoft’s worldwide network, to accelerate the definition, delivery and adoption of outcome-based solutions that help clients achieve their strategic objectives. Digital Architect Managers hire, develop, coach and mentor DAs, setting a clear bar for excellence, and manage daily team operations.
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As a Digital Architect Manager, your activities will mainly consist of the following:
People Management
- Resource & capacity planning for the Digital Architects (DAs) within reporting line
- Driving onboarding and ongoing training of DAs
- Performance and Career development for DAs
Sales Management
- Account Plan creation with sales teams, identification of target accounts, regular review of opportunities
- Sales motion and value proposition, driving sales to penetrate Microsoft major and global accounts
- Preparation of DAs for effective pre-sales with new customers, coach and drive opportunity development
- Plan and execute engagement renewals
Delivery Excellence
- Effective practice leadership, showing executive maturity and building a high performing team
- Driving delivery of quality customer deliverables, including work orders and various status reports
- Customer satisfaction tracking, ensuring initial customer expectations and conditions of satisfaction are set/met
Operations Management
- Cross-team orchestration and collaboration, including Sales, Operations, Finance, HR, Product Groups
- Practice operations management, incl. utilization, bench size, profitability, people metrics, expenses…
- Ensuring team and district, subsidiary or area achieves Enterprise Strategy goals by tracking and driving KPIs such as sales, renewals, hiring, customer satisfaction
Qualifications:
The broad scope of responsibility of this role requires a varied set of skills and experience to address all of its dimensions:
-20+ years of professional experience, of which at least 8 year’s related IT consulting and/or Business experience and 5 year’s direct people management experience
-5 years DoD experience and knowledge of operations
-DoD Secret clearance or the ability to obtain a clearance following a background check.
-Broad experience and understanding of the technology industry and some other industries (e.g. banking, public service), acquired in a consulting role and/or managing technology-enabled business change or related activities
-Solid understanding of Business and IT strategy and principled approach to broad architectural challenges and opportunities
-Ability to run sales and people operations in a reliable manner, from account planning and engagement sales, through delivery to customer satisfaction and renewal, with an inflexible focus on quality and continuous improvement
-Significant experience in people management and proven talent for team leadership, driving teams for performance and growth through customer satisfaction
-Strong organizational skills, ability to manage resources and orchestrate multi-organizational physical and virtual resources and initiatives
-Solid understanding of Microsoft’s key solutions and services such as Azure, Cloud, Platform & Productivity, Business Analytics, Devices & Mobility
-Executive-level interpersonal, verbal, written and presentation skills; ability to mesh well with customer decision makers, by being a good listener, a team builder and an articulate advocate of
Microsoft’s vision and value proposition
Travel is an integral expectation of this position as the needs of our customers and our business demand.
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