Facebook is seeking a Benefits Operations (“Life@ Operations”) Manager to provide leadership, direction and prioritization strategic alignment and support for all of our Benefits (“Life@”) offerings to the Manager will ensure deliverables are aligned with the Life@ teams’ objectives, including effective day-to-day employee and day to day vendor operations, high touch employee experience, and rigorous project management.
Watch: Career Advice
Responsibilities
Lead and manage a team of 5-10 responsible for Benefits Operations, ensuring quick and complete resolution, and superior quality.
Lead Benefits specific projects, including operational project development, launch, execution, performance, control, and close.
Accountable for Benefits Administration, Annual Open Enrollment and projects delivered by the Life@ Benefits Program Managers
Manage a team that is accountable for day to day support for benefits programs including Health, Family, Time Away and Finance programs.
Co-build HR Ops roadmap to support long term HR service delivery goals.
Manage and escalate system and processing issues and liaise with internal business partners on resolution.
Run ad-hoc reports on program utilization and help establish metrics for team and ensure performance against metrics is tracked, measured, and posted at least monthly.
Lead team driving scalable process and system improvements with programs.
Lead cross-functional efforts with vendor operations and internal stakeholders to improve vendor system functionality/usability, integrations, and data integrity.
Lead audits of data to ensure processes and policies are being managed effectively and data quality is improved.
Coach and mentor team, playing an active role in developing expertise.
Analyze work process and flow, provide feedback and make recommendations to management on process improvements, technology, training requirements, etc. that will improve employee satisfaction.
Partner with People tools team on system roadmap priorities.
Leverage best practices from industry in influencing and driving scalable operational improvements.
Strategically partner with Benefits Strategy team on operational recommendations of program changes and participate in cost/benefit analysis of potential improvements.
Analyze trends with program and consolidate data/information to present for review with primary stakeholders and drive decisions based on data.
Proactively identify and communicate business issues.
Lead quarterly business reviews with key internal Benefits stakeholders on program effectiveness.
Strategic partner in developing Operating and Service Level Agreements (SLA’s) with vendor partners to measure and monitor success of programs.
Requirements
7+ years’ experience in HR and/or HR operations with focus on benefits required. Experience in high tech environment is highly desired.
Applied knowledge of benefit plan principles and governing laws: i.e., COBRA, ERISA, HIPAA, ACA, FMLA, ADA, Workers’ Compensation.
Excellent interpersonal relationship and strategic partnership skills.
Ability to manage, grow, and develop individual contributors.
Must demonstrate strong analytical and problem solving skills.
Must have ability to effectively use data to drive recommendations.
Strong project management and process improvement background.
PMP and Six Sigma certification and/or relative project management/process improvement experience highly desired.
Excellent communication, cross-group collaboration, and interpersonal skills
Ability to work independently with minimum supervision and lead multiple projects simultaneously involving various groups / locations / vendors.
Must have strong organization skills, detail oriented, conscientious, thorough and accurate.
Ability to work in a fast-paced environment and dealing with ambiguity.
Advanced knowledge of Excel data analysis / manipulation, including pivot tables, V-lookups, and chart creation.
Strong working knowledge of PowerPoint, Word, Outlook, etc.
BA/BS degree required.
Prior experience in employee relations or operations working directly with front line managers, leaders, and employees or HR preferred.
Experience with vendor operations management strongly desired.
Strategic thinker – must have experience in developing innovative contingent workforce management strategies.
Send To A Friend
Posts
