Sr Director, Customer Solutions will be responsible for qualifying, selling and leading first customer interactions for the ICE team, by providing technical insight, go fast planning, facilitating contract, pricing and readiness to capture the first business win of prototype, design and assembly as per customers’ expectations. Responsible for participating in the formation of corporate and strategic plans and to create new business and sustain current accounts.
Excellent communication skills – direct & unassuming, with the ability to quickly assess complex issues and discern the key messages
Ability to interface and communicate with different levels of the organization, both at customer & Flextronics
Strong analytical capabilities and attention to detail. Ability to dig deep into issues when needed.
Comprehensive understanding of contracts and service agreements
Comprehensive understanding of product development, from design to NPI to supply chain to manufacturing operations
Demonstrates sound leadership capabilities in line with the ten Flextronics Leadership traits.
Strong business and financial acumen, and a complete understanding of the Flextronics Business model
Well organized & disciplined, sets priorities and manages time effectively
Demonstrates resourcefulness, creativity, flexibility and a relentless drive to ensure business success
Committed to driving a Culture of Continuous Improvement
Strong team building & leadership skills with the ability to build commitment and intense collaboration within the team
Professional Leaders from Sales and Engineering experiences making dynamic first customer calls, decisive qualification and hands on execution directly with CEO & Head of Design.
Advanced Critical Thinking skillset to quickly identify customer needs & requirements, match Flextronics capabilities and service offerings to customer requirements. Identify gaps in capability to develop prototypes internally, and articulate real-time solutions to customers that drive business engagement forward.
Flexible, Creative and Improtu personal style to match variety of customer personalities
Business Mindset able to assign new business models to given opportunities, converting prospects into customers with high profitability, high likelihood for higher volume success, and carry the excellent first experience into a long term partnership.
Define initial project/product scope and prepare comprehensive proposals to meet customers’ expectations.
Review customer requirements, identify and communicate potential issues and provide recommendations that will meet both Flextronics capability and customers’ specifications.
Prepare detailed project plans by documenting customers requirements and incorporating design and manufacturing capabilities in order to meet customers’ expectations.
Analyze and understand customers business strategy, future product plans, expansion activities and align Flextronics resources where mutually beneficial. Ensure the Business Development team
Define business priorities through a broad and far vision of market and technology needs, to include initiating and managing business development activities that will strengthen, expand and drive market penetration.
Assist current accounts in the development and execution of product roadmaps and act as a focal point in delivering Flextronics’ solutions which include concept development, industrial design, manufacturing, supply chain/logistics, services support and reverse logistics.
Support senior management with regard to managing and evaluating key personnel and in terms of talent acquisition to provide further potential to business resources
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