The Director, Organizational Development will lead the change management efforts over large scale change initiatives at Under Armour. Initially he/she will orchestrate the change management strategy and plans against Under Armour’s Win At The Shelf initiative – a comprehensive, end-to-end process redesign directed at providing an outstanding customer experience. He/She will partner with other change management team members focused on a concurrent ERP implementation and collectively share best practices, tools and calendars to ensure a coordinated approach for the organization. Longer-term this person will lead a small team of change management and organizational development professionals helping to drive capability building across the organization. The role presents a significant opportunity for a highly skilled professional to develop the overall direction of Under Armour’s change management capability.
Change Management Leadership:
Develop and lead the execution of a comprehensive organizational change management (OCM) strategy and plan that includes the design, development and implementation of all change management work streams, including stakeholder management, communications, leadership alignment, business process alignment, business team readiness and end user training
Align with the project Steering Committee and Core Team for the planning, scheduling, delivery, and evaluation of actions that will enable the people and the organization to be successful after implementation
Work with senior project team members and functional sponsors to define key KPIs to define project success
Assess Steering Committee, Core Team, Business Leaders and End Users to identify OCM risks and opportunities
Develop and lead agenda topics at Steering Committee meetings on OCM topics, as needed
Partner with horizontal OCM teammates to import/export methodologies and tools driving toward the establishment of a consistent approach and language – The Under Armour Way
Organization Design and Structure:
Provide subject matter expertise and consultative services for large-scale organization design, transformation, and realignment for global business units and functions
Create organizations design methodologies, best practices and toolkits for enabling sustainability and knowledge transfer to leaders, HR business partners, and teammates
Provide coaching and support to HR business partners as they lead organizational design initiatives in their respective Functions / Operating Units
Facilitate alignment to future state organizational structure(s) taking into consideration changes to roles, jobs, processes and the overall objectives of the project
Help facilitate the movement of talent from project teams back into the organization
Stakeholder Management:
Design, develop and implement a stakeholder management strategy to drive engagement, awareness and preparedness of/for the project
Collaborate with project team members to ensure alignment with key cross functional project activities
Conduct formal and informal stakeholder assessments, focus groups and leadership alignment sessions
Training and Communication:
Develop and deliver a variety of communications tailored to achieve impact, ranging from announcements and newsletters, project website, roadshows, lunch and learns and large-group meetings
Identify and prioritize training needs across the end user population, and develop strategies for effectively closing the gaps
Develop training programs and leverage various resources (super users, subject matter experts, train-the-trainer sessions, e-learning modules, etc.) to cost effectively address skill gaps across all target audiences
Develop a training program to build change management skills within the HR team
Critical Skills and Qualifications
Has led large scale change management projects (i.e. at least 1 or 2 ERP implementations, acquisitions, large scale organizational redesigns) within complex global organizations
Has led organizational design projects at the global business unit or function level
Has led integration efforts associated with merger and/or acquisition of businesses including assessments, org structure, communications, culture, etc.
Has credentials associated with Process re-engineering/operational excellence/LEAN/Process Mapping
Ability to influence key business stakeholders to drive project engagement and buy-in while instilling confidence in his/her own change management capabilities
Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risks as required
Viewed as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization
Has a track record of establishing change management competency within a business
Culture Fit – get hands dirty, presence (gravitas) without arrogance, collaborator
Education and/or Experience
Bachelor’s Degree with a minimum of 10+ years of progressive change management experience
Change Management certification, preferred
Global experience required
20% international travel required
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