Client Director Managed Equipment Services Philips Westchester

Job Description: • 2-minute read •
The Client Relationship Director role is a position in Philips North America Customer Services responsible for the success (as defined by financial, experiential, and satisfaction metrics) of the MES program at a designated MES client site. This position will be located in the Westchester County and Hudson Valley area.

The Client Director is the central point of resolution and leadership for all activities at the client hospital(s), including service, equipment, consulting and education. The individual will work closely with senior hospital executives and Philips leadership in monitoring successful operations of the MES program. The role ensures alignment between Philips and the client hospital.

Your responsibilities
• Manage communications and escalations with client executive team across all activities, including service, equipment, education, consulting and financing.
• Account for all financial targets, including orders, revenue and margin established for the account
• Establish annual objectives for account, working with account team members as necessary to determine expected impact of equipment, education, consulting and service activities
• Attend client executive team meetings to ensure alignment with client goals and ongoing awareness of priorities and issues
• Chair Joint Oversight Committee for Philips, leading reviews of progress, addressing bottleneck issues, working with client executive team to resolve disputes
• Identify, escalate, manage and mitigate all client program risks and issues
• Coordinate and execute marketing communications and presentations as necessary to support mutual objectives
• Assist with the planning and execution of various community relation activities.
• Assist with client communications about managed service relationships
• Facilitate change management for account team to ensure role clarity and clear ways of working
• Lead regularly scheduled Philips account team communications
• Responsible for managing customer site visits, referral requests, as well as monitoring all active Philips projects with the client
• Required to be on-site at a minimum of 75% based on schedule agreed to with Client; relocation may be required

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