Legal Collections will manage agency partners that support American Express legal and litigation collections functions in US, Canada, and Mexico. The Director is responsible for the end to end legal collections process in both the US and Canada markets. Incumbent will drive the key collections and compliance metrics for the outside agency network in the regions to maximize collections effectiveness and efficiency while reducing operational risk through flawless execution.
• Managing 4+ agency relationships with 150+ collectors supporting both US and Canada markets, and multiple attorney network firms, driving success through enhanced and focused agency management.
• Developing key business partnerships in the regions to drive desired outcomes and establishing oneself as key business leader in Global Credit Administration and regional business environment will be critical for success.
• Work with the General Counsel’s Office and Compliance in reducing operational risk and maximizing collections efforts.
• This role is responsible for leading a team of 5+ professionals across the US and Canada, standardizing best-practices and ensuring compliance to regulatory and AXP requirements.
• The role requires 10% travel. Qualifications
• Minimum 10 years experience in the financial services industry with deep expertise in managing collections / outside agencies in International /US markets.
• Demonstrated leadership skills in a global, matrix environment, with experience in leading teams that manage an outside agency network is required.
• Proven ability to effectively lead through change, provide flawless execution and manage performance while adhering to strict deadlines.
• Demonstrated knowledge of strategy, project management, financial/business operations, and cost management.
• Must have strong thought leadership experience and ability to drive results.
• People leadership experience with the ability to motivate, develop and lead geographically dispersed teams.
• Strong verbal, written and inter-personal communication skills with proven ability to build high level relationships with Business Partners, Executives and outside agencies.
• Demonstrated track record of integrity, innovation and excellence.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Qualifications
Preferred Additional:
• Strong knowledge of Card collections process.
• Collections experience
Educational requirement: Degree preferred
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