Director AMR Service Channel Apple Santa Clara

Job Description: • 2-minute read •
The AMR Service Channel leader oversees a team of service account managers across the USA, Canada and Latin America. The team is responsible for managing Apple's authorized service partners across the region, as well as partnering on alignment and strategic service initiatives with our Apple Retail Store partners.

Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at field repair locations and client sites. Ensures adequate records and systems are maintained. Staffs and schedules personnel required to operate the business and respond to critical situations. Maintains communication with engineering and operations specialists in resolving technical problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Education

Bachelors Degree required. MBA preferred.

Additional Requirements

Requires in-depth knowledge of service management, related functional areas, business strategies, and the relationships to overall company goals. Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters. Influences policymaking. Directs and controls the activities of one or more functional areas, divisions, product groups or service areas through senior managers who have overall responsibility for the successful operation of those assigned areas.

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