We are seeking an experienced Director of Delivery Management to join our team. This is a global role and will manage 3 distinct business functions: Customer Care (Level 1 Support), Technical Support (Level 2 Support), and Incident Management. The Director will manage a global support team spanning 4 countries. This is a very high-visibility role within the organization that will interact across the entire customer portfolio, executive team, and all business functions within the organization. Reports directly to the VP of Service Delivery and will be part of the Senior Operations Leadership team.
· Manages the support process of Sabre Hospitality’s products and services involving departmental or cross-functional teams focused on the delivery of new or existing products.
· Develop and grow the talented management and customer-facing team within the Delivery organization.
· Be expandable beyond the Director role as the business and associated opportunities grow.
· Plans and directs schedules and budgets.
· Organizes the interdepartmental activities ensuring world-class product support that achieves SLA’s successfully within budget constraints.
· Creates and maintains support standards with an industrial engineering and customer-centric mindset.
· Directs the team in developing and maintaining projects plans/milestone plans for critical projects to ensure that they are developed and implemented on schedule and within budget.
· Represents team on Sabre wide projects and initiatives.
Desired Skills and Experience
EDUCATION: Bachelor's degree or equivalent, Master's degree preferred.
EXPERIENCE: Minimum 10 years related experience preferred; 8 years prior management/supervisory experience preferred. Advanced computer software skills. Excellent written and verbal communication skills; ability to lead and direct multiple projects simultaneously; ability to delegate work to subordinate employees; proven leadership ability. At Sabre, we are fortunate to have the resources of a large company paired with the culture of a startup. Our company culture includes casual work environments, employee amenities, flexible work arrangements, and exceptional learning opportunities. And, you will be surrounded by intelligent team members who you will be proud to call your peers.
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