ADP Is Hiring a Sr. Director Of Operations In The Alpharetta, GA Office. The VP Of Operations Will
Plans, directs and conducts the overall operational strategies of the Client Service department, ensuring World Class Service is delivered in an effective and timely manner to both clients and associates.
Develops and implements policies and procedures that support the Client Services operations.
Designs and executes new Quality Assurance methodologies and/or processes in an effort to decrease risk and increase the quality within the organization.
Works directly with Managers, Technical Support and Associates on escalated situations as required.
Works with the Client Service Executive to create, define, and communicate goals, establish budgets, formulate compensation programs, and implement new procedures.
Is accountable for achieving clearly defined department goals and objectives.
Encourages, recognizes and rewards ongoing associate development.
Proactively manages staff hiring and associate development within the organization.
Prepares associates for growth opportunities and acts as a mentor to Managers, Mentors, Technical Support, and Associates. Provides guidance, coaching and assistance as needed to ensure their development and professional growth.
Participates on task force teams or project teams that focus on Client Services improvements.
Designs and executes improvements for process and procedures so that established goals are met.
Closely aligns with corporate business partners and other Service Hubs regarding business service challenges, product quality and solutions to enhance the service delivery platform.
Responsible for objective completion and value realization by ensuring cost savings for the opportunity are realized in line with the Services Operating plan;
Develop proposals and approaches to maximize margin through productivity gains using performance metrics;
Effectively communicate business benefits to executive leadership and assist in organizational communications
Qualifications/Experience
Appropriate tertiary level education, graduate degree preferred
Experience in defining and executing quality reviews and risk mitigation plans
Experience in Change leadership desired.
Five plus years of Senior Management experience, Payroll and Integration experience preferred
Ability to travel up to 10%
Competency Skills
Planning and resource scheduling skills or experience
Ability to manage and lead a diverse team of people
Professional manner and presentation
Performance management development and counselling
Exceptional client relationship management
Excellent written, oral, and presentation skills
Client focused and committed to providing World Class Service
Exceptional communications skills
Outstanding conceptual and analytical skills, with strong attention to detail
Strong time management and organization skills, with the ability to prioritize and multi-task
Documentation Skills
Ability to write documentation including:
Status / Progress Reports
Risk assessment and mitigation plans
Budget and time tracking
Statements of work for suppliers and service providers
Management expertise
Professional manner and presentation
Good people and communication skills
Awareness of and commitment to World Class Service
Capacity to plan and think ahead
Ability to prioritize tasks and time management skills
Adaptability to changing circumstances
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