The mission of the Senior Director, Productization is to lead the productization for ICE customers, taking the products from concept to proof of concept working with new customers, new technology and new businesses. Lead the Introduction of new products and the on-boarding of new customers into operations. This covers the scope from defining the direction needed to support ICE customers at multiple Flex teams (design teams, engineering teams etc) into Flex's Operations. Develop and implement fast-track on-boarding processes to be used by ICE in partnership with Global Operations.
You Will join a small team of our best and brightest - Professionals with High learning agility who enjoy working real-time with customers to develop new creative solutions (engineering, business models, supply chain etc) Enjoys working in high energy, collaborative and dynamic teams of 2-5 persons with multiple ongoing projects.
This Includes
Providing oversight of customer specific NPI operations to insure appropriate resourcing and support is in place.
Launching Proof-of-Concept and NPI programs so that customer expectations and Flex's financial commitments are met.
Insuring support of segment customer direction and are a positive influence in winning new business awards.
Delivery of ICE financials by insuring on-boarding of customers supports revenue growth.
Customer on-boarding
Manage a staff, make sure individual team members performance is to the level needed
Manage Escalations (Internal and External) -
Work special projects as needed
Plan, implement and oversee all activities related to the product launch process including the timeline, project plan, action tracker to ensure successful on time launch of the project.
Financial and P&L knowledge/complete understanding
Knowledgeable in manufacturing capabilities and is able to apply this knowledge to assure successful project launch
Set-up and facilitate the kick-off call, follow-up calls, and tracking all resulting activity.
Drives issue resolution with internal and external customers.
Manages communication and information flow between sites, sales, regions, and customers.
Point of contact throughout the process and ultimately responsible for overall management of project.
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