The Technology team under the Global Business Operations organization is responsible for developing and managing Strategic Roadmaps for applications across the Sales organizations, as well as managing application operations activities. The Director of Technology will be responsible for Sales CRM (Salesforce.com) configuration, development, and project implementation, in addition to contributing to level 1 support activities. In this role you will work regularly with cross-functional teams including Sales, Marketing, Consulting, Finance, Operations and IT to deliver scalable solutions for the business, while ensuring effectiveness across the technology team.
The Candidate For This Role Will Be Responsible For
Managing technical implementation and related configuration changes in Salesforce.com based on prioritized requirements.
Managing single org instance of Salesforce.com with multiple system administrators, applying best practices to prevent impact on shared objects and integration with other systems.
Providing technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and improve efficiency.
Managing large projects, aligning deployments with maintenance releases, providing impact analysis and approach for code merge.
Collaborating with business and IT stakeholders to develop and mature best practices for iterative process improvement projects.
Planning, coordinating and executing unit, integration and user acceptance testing.
Providing level 2 global production support through Sales Force Case Management Portal.
Contributing to the evolution of roles/responsibilities for iterative project lifecycles to advance Visa's project methodology.
Participating in the estimation, scheduling and execution activities for projects as they are assigned.
Staying current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
Consulting and mentoring Sales Operations Teams on Salesforce.com functionality and best practices.
Qualifications
Bachelor's Degree (Preferred in Computer Science or related field)
12 years of experience providing solutions for business, developing and managing implementation of global Sales CRM platform.
5+ years of work experience with Salesforce.com in a global organization (Sales Cloud, system integrations, AppExchange Development).
Salesforce.com Administration Certification is required.
Experience in migration strategy (promoting code from lower environments to production, environment management, integration etc.)
Proficiency in SFDC administrative tasks: creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports and Dashboards.
Strong business analysis background with ability to translate business needs/goals into requirements and prototypes.
Experience with iterative project and development processes, and the ability to communicate effectively with IT resources.
Ability to lead requirements discussions with minimal management oversight.
Experience working in a global, multi-channel organization is required.
Able to set priorities, manage expectations, work as part of a team and independently.
Must have effective professional verbal, written and presentation skills for audiences ranging from individual contributor through senior management level.
Effective time management, organization, and planning skills.
Working knowledge of best practices around cloud solutions.
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