The Account Director position will be a part of the global team responsible for developing POE strategy, creative and guidance for distribution by agency geo teams across the globe. This role reports into the global Executive Group Director. The ideal Account Director candidate has mastered the AD core competencies. They are an advisor and partner to the client at the Sr. manager and marketing/category director levels.
Responsibilities
Understanding the essential dynamics, strategies and drivers of the client’s business
Being a liaison to multiple internal and external stakeholders to ensure integration across the business
Shaping and driving direction and activity on a given piece of business; recognizes and advances big ideas
Monitoring, projecting and providing innovative solutions to marketing issues
Demonstrating accountability for agency performance
Using Agency resources creatively to support client’s business
Foreseeing and identifying opportunities and formulates plans to manage and exploit them to drive/extend the business
Understanding and navigating the Agency matrix and client matrix
Ensuring overall quality of work on the business
Managing client expectations, objectives, and timelines
Recognizing and identifying solutions to resolve conflict situations (internally and externally)
Building and maintaining successful senior-level relationships at the client and within the agency
Acting as a resource to team members in assessing ideas and directions
Facilitating their own and other’s ideas from development to presentation to execution
Leading a global management system to ensure agency geo teams globally are aligned with the global business agenda and work
Guiding internal/partner teams to deliver integrated solutions from strategy and concept, through to execution, while adequately representing client interests
Growing, inspiring and developing a career plan for director reports and junior staff
Requirements
8-10+ years of direct marketing account management experience required with familiarity in all aspects of engagement marketing – data analytics, communication planning, direct mail, CRM, social and digital media landscape
Demonstrated solid senior-level client experience and ability to navigate complex client organizations required
Proven track record of leading major accounts and exceptional client service skills B2B/Technology client, SMB or global business experience is strongly preferred
Experience with Fortune 500 or other large well-known entities is a plus
Needs to be comfortable with ambiguity at times (both with clients and internally), be able to demonstrate flexibility and creative problem solving.
Needs to be a team player, friendly, easy to work with. They need to be able to handle many different personalities both internally and externally.
Needs to have had experience in communications planning, and ability to articulate examples of strategic recommendations they’ve provided, or sold in to clients.
Must be results oriented - will need to help develop value-add practices and processes of sharing results with clients
Proven ability to independently manage multiple priorities in a fast paced and deadline driven environment.
Ability to work effectively and proactively within a team setting
Strong management skills to help identify and grow junior talent
Demonstrated ability in successfully managing agency retainers and revenue forecasting
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