This position is responsible for managing a budget of $20mm inclusive of baseline and projects.
FUNCTION SPECIFIC ACTIVITIES: Analyze business requirements (e.g., functional and technical requirements, information need, business processes) by conducting information-gathering sessions with clients, analyzing the information and prioritizing the requirements to gain understanding of the business needs.
Ensure direct reports or project team members have clarity about their roles and responsibilities.
Determine financial targets (i.e., expense, capital and headcount) in order to establish plan parameters.
Develop a vision for one's area of accountability (i.e., business unit, department) and create support and inspiration around that vision.
Establish project measures to ensure that the project is on-time, on-budget and meets the customers’ specifications.
Validate business plans against strategic imperatives in order to ensure alignment.
Establish objectives for each member of a project team in order to clarify expectations and the relationship of his or her work to that of others on the team.
Monitor vendor performance against service level agreements and other applicable standards of execution, in support of good financial and other business practices.
Determine priorities for one's area of accountability to create clarity about focus and enable work to be completed efficiently.
Orchestrate the deployment of resources (e.g., people, infrastructure, financial, informational) from Coca-Cola (e.g., client, internal service providers) and third parties in order to ensure successful project completion.
Create a communications plan (e.g., memos, letters, plan review meetings, status lists) to ensure frequent, accurate and timely communication to all stakeholders and to solidify commitment to the project plan.
Monitor plan and execution progress to resolve any plan variances and provide accurate communication to stakeholders.
Create or maintain partnerships with individual IT vendors by establishing goals, objectives or service levels in order to focus the relationships and provide maximum benefit/return to The Company in accordance with Company standards and procedures.
Coordinate execution and implementation of approved projects within area of responsibility in order to execute the plan.
Coordinate the analysis of proposed projects (high-level project descriptions) with technology service providers (e.g., application development or infrastructure service providers) in order to determine resource requirements (people, hardware, software) and to provide consistent communication during the planning process.
Provide expertise in relationship management to other organizations to maximize relationships with vendors.
Lead resolution and re-planning activities with stakeholders to realign strategies and close identified gaps.
Collaborate with clients to jointly identify the business systems requirements to support their business plans.
Conduct meetings with senior management in order to gather information about The Company's strategic direction (e.g., business plans, objectives, strategies, visions) for use in the development of supporting IT plans.
Identify required modifications to the project plan based on changed priorities, policy changes and or resource constraints in order to ensure plans continue to align to current business objectives.
Education
College Degree
Related Work Experience
At least 12 years
Core Competencies
Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects the values of the company.
Technical Skills
Basic Operating Systems: Knowledge of basic operating systems and all related aspects (e.g., system tools, management principles, platforms, software, hardware, related products and controls) required to design, implement and maintain infrastructure solutions.
Business Partner Knowledge: Knowledge of business partners (such as customer, bottler, service agent, supplier) in their context: industry trends and competitive pressures, strategies and plans, organizational structure, decision-making process, contacts, technology infrastructure and systems.
IT Industry Knowledge: Knowledge of the key directional trends and emerging technologies in the IT industry. Includes knowledge of the key vendors, their strategic and tactical plans, and internal/external advisory services.
Basic Data Center Support, Operation and Design: Knowledge of basic system tools and standard operating system support processes. Includes a working knowledge of hardware and software operation and the ability to participate in the design and implementation of data center support processes and infrastructure.
Disaster Recovery Tools, Processes and Scripting Techniques: Ability to create, execute and maintain disaster recovery processes and techniques. Extensive knowledge of the tools used within the organization in the disaster recovery process.
IS Standards and Tools: Knowledge of and ability to apply the standards, procedures and tools of the Business Systems and Information Infrastructure functions in order to efficiently execute all support and development work activities.
IT Operating Environment: Knowledge of TCCC operating environments (e.g., client/server, MVS, AS/400) and processes (e.g., security administration, network management, production control) used in solution design and development efforts. Includes knowledge of key organizational contacts and groups supporting TCCC operations to allow for information sharing and issue resolution.
Program Management: Ability to provide oversight and management to synthesize/bring synergy to multiple initiatives by establishing courses of action for self and others to ensure that work is completed efficiently, adjusting priorities, establishing management routines to effectively track progress and identify issues; removing barriers and leveraging resources.
Project Budgeting: Knowledge of project budgeting procedures. Includes financial forecasting and preparation of necessary documents (e.g., EVAs, ROI).
Project Estimating: Ability to estimate the cost of a project, including the hardware, software, network and other related costs to design, develop, test and deploy the required solution.
Project Management: Ability to use appropriate tools and techniques to plan secure resources for manage assist and ensure the progress and ultimate completion of designated projects; effectively manage time and resources to ensure that work is completed efficiently.
Technology to Business/Business to Technology: Ability to translate technical information for a business audience and business information for a technical audience.
Value Proposition: Knowledge of procedures used to demonstrate the benefits (e.g., financial) of an IT solution.
Vendor Relationship Management: Ability to manage all aspects of vendor relationship(s) (e.g., goal setting, governance oversight, conflict resolution and performance delivery). Includes knowledge of operational interfaces and ability to manage multiple suppliers.
Process Modeling: Knowledge of process modeling procedures and the ability to decompose business processes by taking into account software and system capabilities and to ensure reuse, integration, maintainability and efficiency.
Security Architecture/Tools/Methodologies: Knowledge of access control methods and their applicability. Includes knowledge of security infrastructure and Company standards for access control and authentication.
Technology Architecture & Standards Knowledge: Knowledge of the Company's technology architecture standards, including architecture segments, segment architects and standard technology solutions.
Technology Research and Application to Business Problems: Knowledge of IT research methods and procedures. Includes the knowledge of technical trends and the ability to apply technologies to address business needs.
Network Support: Ability to ensure appropriate availability and reliability of network components (e.g., software, hardware, infrastructure and services) through day-to-day support and operations. Includes the ability to evaluate, recommend, install, test, maintain, troubleshoot, document and support network components; manage tactical system changes; and provide first level problem determination and escalation to all stakeholders.
Problem Management Process and Procedure Development: Ability to develop processes and procedures to effectively run and manage a problem resolution environment such as a help desk. Includes performance metrics, 24x7 support coverage, automatic call distribution (ACD) settings and customer feedback mechanisms.
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