ADP is hiring a Director, Client Engagement. Insightful Expertise is a core value at ADP. In Comprehensive Services, it's one of the reasons we are the leading HCM HR, Benefits & Payroll Outsourcing partner that businesses trust to deliver on our purpose of enriching lives and advancing businesses . We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. Our associates are a trusted advisor, focused resource, an agent of change and personally empowered to deliver on our purpose - and are looking for like-minded individuals who want to be part of our winning team.
The Client Experience and Innovation team is responsible for developing the Client Experience roadmap, setting strategic direction and overseeing the execution of all initiatives relating to the "Client Experience" which includes Net Promoter System (NPS), analysis of client feedback, closed loop process, Voice of the C 3 X (Clients, their employees and our associates) programs and initiatives, and Client Programs. Communicates the status of Client Experience and Innovation initiatives, challenges norms, communicates tactics and strategy to various levels of leadership, and on occasion will provide updates to ADP Executive Committee. Responsible for facilitating councils/committees focused on improving awareness of themes and driving action to improve on the delivery of our purpose statement. Additionally, assures that the voice of the client is represented in decision making at all levels of the organization.
The organization is goaled with driving increased NPS, increasing number of Client references/referrals, maintaining Client retention levels, improved productivity across the NSC's and improving Associate engagement.
The Director, Client Engagement will lead the strategy regarding C 3 X Engagement activities (including Client and their employee roundtables, market research, Product and Service Tool development activities, vendor relationships and associate roundtables) and overall Client Retention strategy, including Comprehensive Services lead for Ambassador Rewards (client referral/reference program) and the Closed Loop Feedback Process.
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