Job Description
The Director of Online Business Management is a key leadership role that will have ultimate responsibility for the success of the Norton online business in the Americas region (NAM, Canada, LAM). This role has direct line management of the Americas territory online business managers and works closely with the regional sales, channel leads and marketing leaders to effectively execute in accordance with the goals to maximize business results for the region. By monitoring, analyzing and managing online business performance and KPI’s this role will lead efforts to optimize the online experiences, implement pricing and merchandising strategies, develop programs and campaigns, and make investment decisions to improve results within the region. Success in this responsibility is measured in plan attainment (across bookings and revenue), sustainable long-term profitability (unit and CLV growth), and by building team talent along with successful cross-functional teamwork.
The ideal candidate has experience running a multi-country online subscription business, is energetic, flexible and highly organized with the ability to quickly grasp business needs and market opportunities. The candidate should be highly analytical and comfortable deriving meaning and relevance from data as well as bringing structure to ambiguous situations, and has strong facilitation and influence skills at the executive level.
Responsibilities
• Approximate Direct HC managed: 5
• Additional HC indirectly managed (online channel and marketing functions): 8-10
• Create the Americas online business strategy, tactics, and operational plan that drives over achievement of business goals aligned to the agreed Norton Strategy and territory plans.
• Identify and pursue opportunities to grow the Norton online business in the Americas region while balancing short and long-term business objectives
• Communicate Norton vision and align all Americas online teams with individual goals to achieve agreed business results
• Facilitate and coordinate forecasting processes to enable accurate, timely, and insightful forecast updates.
• Provide business insights and data to influence and help make business unit decisions for optimal outcomes
• Establish working relationships with external and internal parties, which supports execution and the achievement of business goals
• Manage business performance by driving quarterly online business reviews to assess progress on the agreed plan and make business adjustments as needed
• Recruit top talent and build and develop the team, enabling them to deliver business results
• Drive performance review and development planning process with annual and quarterly review meetings in each territory
• Recommend and/or approve people related decisions – hiring, promotions, merit increases, rewards & recognition, training initiatives etc.
• Identify and allocate appropriate resources to business requirements working closely with Finance and online enablement teams
• Work collaboratively with other leaders to prioritize, make decisions, and acquire additional resources as required
Qualifications
• 8 plus yrs experience with demonstrated career progression leading multi-country online sales
• 6-8 yrs management experience
• Advanced knowledge with experience in digital marketing (SEM, SEO, Affiliates, Trialware, OEM, Partnership, and Retention)
• Advanced experience in ecommerce and optimization methods and techniques
• Advanced experience in analytics and data driven decision making
• University degree or equivalent required, with business school MBA preferred
Tuesday, October 06, 2015
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