Director Client Nielsen Nashville

Job Description
As a Client Director, you will be responsible for leading The Nielsen Company's relationship with an assigned client or clients. You will serve as your clients' business partner, working collaboratively with your Nielsen Company colleagues to create integrated solutions to solve your clients' most pressing business issues. You will lead a client service team to provide day-to-day servicing requirements to the client, and ensure that service is meeting or exceeding the client's expectations. You will manage execution of client service plans, and ensure that annual team financial targets are achieved or exceeded. Your specific role accountabilities will include:

Create a partnership with clients positioning Nielsen as a valued and trusted advisor. Provide strategic and tactical consultative leadership across all management levels and functions.
Lead the team in attaining its annual revenue and expense targets.
Support client needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality and excellent client service.
Represent the client's "voice" to Nielsen functional areas.
Identify opportunities to leverage the myriad Nielsen products and services to create integrated solutions that solve your clients' business issues.
Lead and develop a high performing client service team to exceed client expectations. Ensure team is structured and resourced to deliver against client deliverables.
Mentor team members providing guidance on structuring and conducting market research studies, developing client relationships and identifying opportunities to enhance the value we provide to the client.
Lead the contract renewal process for assigned clients

Job Requirements
7 to 10 years of experience in the Consumer Packaged Goods (CPG) or market research industry
Previous experience in a client service management role
Prior experience managing teams of 5-10 people
Demonstrated ability to apply analytic products to CPG industry business issues
In depth knowledge of Nielsen or similar products and services
Technical proficiencies in Microsoft Office software.
Demonstrated ability to write proposals and make presentations to senior level audiences

Education Qualifications

Bachelor's degree required; Masters degree a plus

Key Skills/Competencies
Detail-oriented team player with good problem-solving and project management skills.
Strong oral and written communication skills.
Strong presentation skills.
Ability to multi-task.
Ability to manage and develop people.
Influencing skills.
Negotiation skills.